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Select Voicecom

4.1/5 • Glassdoor rating


Select Voicecom is an Australian and US-owned and managed company. It was founded by experienced business executives who combined their backgrounds in call centre management, information technology, law, sales and marketing to help small and mid-sized businesses be more competitive and profitable by providing them access to high quality offshore contact center services.


What Select Voicecom offers its clients

Select Voicecom has built a team of some of the most experienced Philippine call center and BPO managers, trainers and HR professionals to provide our customers with high quality service that is both affordable and flexible. SVC offers inbound, outbound and back office administration services to a wide variety of clients in a range of different fields.

How Select Voicecom outshines the competition

Select Voicecom does not only hire high quality management and staff but the owners are involved with all aspects of the business. They are available as a direct point of contact for all of our clients and take a hands on approach to our campaigns. SVC is also located in Cebu's call centre hub, Cebu IT Park which gives us access to first class facilities and is a preferred place of work for call centre employees.

Select Voicecom company structure

We are a mid-size BPO that was established in 2008 that is owned and managed by an Australian and American.

Sample highlight service offering of Select Voicecom

Select Voicecoms hourly rates vary depending on the type of campaign and the skill level required of the agents.



Public or Private


Seats or staff



$10 mil. - $25 mil.





M. Alan Shapiro, President

Year Founded


Countries of fulfillment




Contact information

(+61) 280155330

About Select Voicecom: Review and comparison

Select Voicecom is a business process outsourcing company in the form of an off-shore call centre. This state-of-the-art call centre helps businesses with a range of services. 

In 2008 a group of Australian and American business executives founded Select Voicecom. They wanted to combine their experience in call centre services, sales, marketing, and information technology to provide call centre access and support to small and mid-sized businesses.

Select Voicecom Outsourcing

The company’s headquarters is in Cebu City, Cebu in the Philippines. 

Composed of 600 full-time employees, Select Voicecom is well-equipped to help businesses wishing to outsource their primary functions for greater company flexibility, time, efficiency, and overall productivity. 

This company’s greatest asset is its time and experience in the call centre outsourcing industry. This company has 12+ years of industry experience and has worked with 120 clients and counting. 

Select Voicecom’s BPO services and pricings

Select Voicecom has trained agents to provide unique offers to clients. They can support businesses’ call centre needs through a variety of services, including but not limited to:

  • Customer service
  • Inbound call centre
  • Email and chat live support 
  • Billing inquiries 
  • Conference and event registration 
  • Reservations
  • Scheduling 
  • Billing
  • Order taking and order processing 
  • Customer retention
  • Telemarketing
  • Outbound call centre 
  • Cold-calling 
  • Sales and lead generation
  • Market research 
  • Sales and product promotion 
  • Appointment setting 
  • Surveys
  • Data Verification
  • Follow-up
  • Tech support
  • Support for software, hardware, mobile apps, and more 
  • Business support services 
  • Back-office administration 
  • Data entry
  • Data mining
  • Account management 
  • Record Maintenance
  • Call overflow 
  • Billing
  • Research 

Select Voicecom’s Pricing 

Pricing is dependent on a business’s specific needs but remains affordable regardless of the level of support. 

This company’s all-inclusive hourly prices range from 7.90 USD per hour up to 12.00 USD per hour. 

The number of agents, technical skills required of those agents, and overall level of support will determine the exact costs. These are all-inclusive costs, so there are no startup fees or any hidden fees. 

How Select Voicecom outshines its competition

Select Voicecom has become a global name in the call centre outsourcing industry because of its ability to stand out from the competition. 

This company has manageable operating costs that can fit the budget of small and mid-sized organizations.

However, their budget-friendly prices do not detract from the high-quality standards they guarantee for each of the services they provide. 

Select Voicecom’s BPO facility uses quality office technology which includes VOIP systems, emergency power generators, enterprise-grade IT infrastructure, fully-equipped hardware and software packages, and more. 

Last but not least, Select Voicecom gives businesses flexibility in timing out their projects and getting the most appropriate level of support for their specific needs. 

This flexibility is available because businesses can decide whether they want long-term support or work on a project-based contract. 

Due to their desire to meet companies’ unique goals, Select Voicecom has proved that it knows how to outshine its competition. 

Key executives

Mark Alan Shapiro (President)

Mark Alan Shapiro is the President of Select Voicecom, as well as the President and CEO of its sister company Executive Boutique Call Center. 

Select Voicecom reviews and comparisons

Businesses in a variety of industries (medical billing, business class travel, telecommunication, photography, etc.) have provided positive reviews of Select Voicecom.

The Director of Operations at a US tech support company in Florida, a staff member at a meal delivery company in Australia, and a Marketing Director in Seattle all found significant, measurable success through working with Select Voicecom. 

Select Voicecom’s contact information

Select Voicecom’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+61) 280155330.


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