$100 mil. - $250 mil.
Matthew Johnson, Vice President of Operations
About Valor: Review and comparison
Valor Global is a worldwide figurehead providing exceptional customer experiences for clients around the globe. Their impressive Business Process Outsourcing (BPO) services have been making a splash in Phoenix, Arizona, since 2004.
This business is an industry-leading firm providing Net Promoter Score (NPS) services, Customer Satisfaction (CSAT) and employee retention services, account management, first-party collections, and technical support for their clients.
Through over a decade of experience, this firm has been serving clients in Arizona and worldwide in partnership with its 1,000 to 5,000 employees. When last reported, Valor Global’s revenue was at 200 million dollars.
This company takes a unique approach to both their workforce and the way they treat clients. During the company’s inception, leadership made it a point to put people first, and what was born out of that notion was a successful and streamlined ecosystem of hardworking, talented individuals dedicated to providing top-notch customer service.
Since Valor Global consistently exceeds their clients’ expectations, they often build long-term partnerships with their customers that lead to more new business for the company. The company’s team maximizes their clients Net Promoter scores by offering lower friction channels, resulting in increases of about 35% per client.
Valor’s BPO services and pricings
Valor Global is a dynamic customer first firm that offers the following services:
- Customer Care, including 24/7 support across multiple platforms such as email, chat, web, social media, and phone
- B2B Lead Generation, including conducting data analytics clean up
- Retention services to assist clients in building long-term relationships with their customers
- Tech Support based in the United States, Costa Rica, and the Philippines
- Scheduling and appointment setting for clients
Valor Global’s pricing
This company’s pricing will depend on their client’s requirements and needs of their business. To inquire about pricing, visit their website and hit “Contact Us.”
How Valor outshines its competition
The business holds fast to a successful client experience from end to end. It does this by committing to creating “extraordinary experiences” and being “boldly innovative” in its solutions to client needs. As noted on their official website, clients flock to this BPO because of their groundbreaking methodology.
Valor Global boasts a dedicated workforce that is made possible by the mentoring, training, and the “relentless support” that leadership offers their team. The difference a happy workforce makes in providing customer service is evident.
Furthermore, for the last two years, Valor Global has received eight various awards for their business efforts, including one extended to them for their rapid and responsible handling of how Covid affected their business.
Simer Mayo (CEO
Simer Mayo has been the company’s CEO for seventeen years. He has an extensive leadership background in companies providing customer service to their clients.
Matthew Johnson (VP of Operations)
Matthew Johnson has been with Valor Global for seven years and has a wide array of experience in operational management.
Valor reviews and comparisons
Valor Global is an innovative industry leader supporting clients through end-to-end management of various customer service-related services. While we do not have any reviews for Valor Global at this time, we would suggest running a comparison to other midsize BPO providers in the United States and businesses located in the Philippines and Costa Rica.
Valor’s contact information
Valor’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call : (602) 650-5900.