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3.4/5 • Glassdoor rating


Valor Global is a global leader in providing extraordinary customer experiences for clients across the globe. We are industry leaders in Net Promoter Score (NPS), Customer Satisfaction (CSAT) and employee retention for customer care, account management, first-party collections, and technical support for our customers.

Headquartered in Arizona with 1000+ global team members, we deliver extraordinary cost effective, robust 24/7 onshore and offshore support models. Valor provides extraordinary experiences to enable its customers to align people, process and technology resulting in happy and timely outcomes. We infuse culture by our talented team, innovation leveraging best in class technology, operational excellence using LEAN and Agile framework. At Valor our goal is to become an extension of our customer’s team and culture to provide extraordinary service.



Public or Private


Seats or staff



$100 mil. - $250 mil.





Matthew Johnson, Vice President of Operations

Year Founded


Countries of fulfillment




Contact information

: (602) 650-5900

About Valor: Review and comparison

Valor Global is a worldwide figurehead providing exceptional customer experiences for clients around the globe. Their impressive Business Process Outsourcing (BPO) services have been making a splash in Phoenix, Arizona, since 2004. 

This business is an industry-leading firm providing Net Promoter Score (NPS) services, Customer Satisfaction (CSAT) and employee retention services, account management, first-party collections, and technical support for their clients. 

Through over a decade of experience, this firm has been serving clients in Arizona and worldwide in partnership with its 1,000 to 5,000 employees. When last reported, Valor Global’s revenue was at 200 million dollars.

Valor Outsourcing

This company takes a unique approach to both their workforce and the way they treat clients. During the company’s inception, leadership made it a point to put people first, and what was born out of that notion was a successful and streamlined ecosystem of hardworking, talented individuals dedicated to providing top-notch customer service.

Since Valor Global consistently exceeds their clients’ expectations, they often build long-term partnerships with their customers that lead to more new business for the company. The company’s team maximizes their clients Net Promoter scores by offering lower friction channels, resulting in increases of about 35% per client

Valor’s BPO services and pricings

Valor Global is a dynamic customer first firm that offers the following services:

  • Customer Care, including 24/7 support across multiple platforms such as email, chat, web, social media, and phone
  • B2B Lead Generation, including conducting data analytics clean up
  • Retention services to assist clients in building long-term relationships with their customers
  • Tech Support based in the United States, Costa Rica, and the Philippines
  • Scheduling and appointment setting for clients

Valor Global’s pricing

This company’s pricing will depend on their client’s requirements and needs of their business. To inquire about pricing, visit their website and hit “Contact Us.”

How Valor outshines its competition

The business holds fast to a successful client experience from end to end. It does this by committing to creating “extraordinary experiences” and being “boldly innovative” in its solutions to client needs. As noted on their official website, clients flock to this BPO because of their groundbreaking methodology.

Valor Global boasts a dedicated workforce that is made possible by the mentoring, training, and the “relentless support” that leadership offers their team. The difference a happy workforce makes in providing customer service is evident. 

Furthermore, for the last two years, Valor Global has received eight various awards for their business efforts, including one extended to them for their rapid and responsible handling of how Covid affected their business.

Key executives

Simer Mayo (CEO

Simer Mayo has been the company’s CEO for seventeen years. He has an extensive leadership background in companies providing customer service to their clients.


Matthew Johnson (VP of Operations)

Matthew Johnson has been with Valor Global for seven years and has a wide array of experience in operational management.

Valor reviews and comparisons

Valor Global is an innovative industry leader supporting clients through end-to-end management of various customer service-related services. While we do not have any reviews for Valor Global at this time, we would suggest running a comparison to other midsize BPO providers in the United States and businesses located in the Philippines and Costa Rica.

Valor’s contact information

Valor’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call : (602) 650-5900.


Valor news, podcast & articles

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Valor videos & images

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Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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