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Cooperative Response Center

3.6/5 • Glassdoor rating


With our 24/7/365 contact center and alarm monitoring central station, CRC has merged the benefits of personalized service with the efficiencies provided by technologically advanced computer and telephony systems. At CRC, we pride ourselves on Focusing on the Human Side of Technology®.



Public or Private


Seats or staff



$50 mil. - $100 mil.





Paul Thompson, VP of Administration/CFO

Year Founded


Countries of fulfillment




Contact information

(800) 892-1578

About Cooperative Response Center: Review and comparison

CRC is a US-based, 24/7/365 contact center and software provider. Cooperatively owned and operated, this BPO represents over ten million consumers in 47 states. Their clients are primarily electric utilities. It’s value-led and innovation-focused, with special emphasis on member-driven improvement and service excellence.

State-of-the-art information technology and telecommunications systems allow this BPO to provide stellar service to their clients and customers. Call handling, line crew dispatch, and alarm monitoring are only a few examples of their specialized services.

According to client testimonials, CRC’s specialized services allow for receiving high volumes of consumer calls even after-hours with professional and competent customer service representatives providing excellent service experiences for consumers concerned about power outages in their homes and communities.

Cooperative Response Center Outsourcing

Founded in 1992 in Austin, Minnesota, CRC expanded the scope of its operations and established offices in Tennessee and Texas over the last 30 years. It serves nearly 500 members across the nation.

Cooperative Response Center’s BPO services and pricings

CRC offers sophisticated technologies and software with minimal equipment expenses to the client, all thanks to its substantial investment in information technology innovation. Their services include:

  • Inbound call and line crew dispatching services
  • Medical and security alarm monitoring
  • CRCLink brand software
  • Video monitoring

The company promises excellence in customer service through its many customer interfacing software and programs.

CRC’s pricing

Pricing for CRC’s services depends upon the client’s needs and requirements. This BPO aims to provide the best possible service for consumers and customers represented.

How Cooperative Response Center outshines its competition

CRC is well-known within the industry to be reliable and professional. Clients include electric utility cooperatives across the country. Their performance with clients located in areas prone to storms, and therefore outages, is well documented through testimonials available on their website. The company manages and hosts CRCLink, a software dedicated to handling outages, dispatching line crews, and call handling.

Key executives

Paul Thompson (VP of Administration & CFO)

Paul Thompson has served as the CFO for nearly twelve years. His leadership of the Finance and Accounting, IT, Service Excellence, and Facilities departments has allowed the company to grow and expand.

Brad Fjelsta (Senior Vice President)

Brad Fjelsta started as a controller for the company over twenty years ago and has since taken over as Senior Vice President of the company.

Michelle LaVelle (Director of Service Excellence)

Michelle LaVelle is dedicated to service excellence within the industry and specifically excellence provided by this company to its consumers.

Cooperative Response Center reviews and comparisons

Client testimonials are overwhelmingly positive, with emphasis on CRC’s ability to handle large volumes of consumer calls even after-hours. Clients remark positively on the performance and services that smooth operations and client workflow. This BPO’s clients love its work ethic and customer service representatives. “Professional,” “competent,” “outstanding,” and “positive,” are all words used to describe CRC, its performance, and its services.

We recommend comparing this BPO to highly innovative, technologically advanced non-profit or co-op organizations with fewer than 200 employees.

Cooperative Response Center’s contact information

Cooperative Response Center’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (800) 892-1578  .


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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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