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Global Contact Service

1.6/5 • Glassdoor rating


Global Contact Services International is an international Business Process Outsourcing company that was found in the year 2001. The company’s headquarters are in North Carolina, United States and is slowly expanding its contact centres worldwide. Global Contact Services boasts of clients from across the world and has the trust of nearly 1,000 loyal employees.

The company provides end-to-end BPO solutions to enable its clients to optimise operations systems create new business and make significant profits. In addition, the company also believes that the success of the clients drives the success of Global Contact Services. The company has a group of professional who provide customised solutions after understanding the requirements of the clients. The industries that Global Contact Services provides its professional services include telecommunications, transportation, consumer goods, insurance, education and banking.

The services include providing staff for the client’s BPO operations. Providing on site and off site support, empowering with the latest certification and training as well sharing agents to contribute to the client’s growth are all part of the company’s services. Global Contact Services also provides consultancy services to its clients which include sizing the unit, contact centre makeovers and planning the integration of a new process.



Public or Private


Seats or staff



$25 mil. - $50 mil.





Greg Alcorn , CEO/OWNER

Year Founded


Countries of fulfillment




Contact information


About Global Contact Service: Review and comparison

Representatives with professional skills who are helpful and engaging with your customers are among the hallmarks of Global Contact Services.

This business process outsourcing business offers a full spectrum of BPO services including data management, benchmarking, customer retention management, customer care and maintenance, customer prospecting and acquisition, activation and order processing, and cross-selling/up-selling.

GCS is best known for its customer service in a call center environment, offering representation by friendly and professional customer service agents for optimal user experiences for your customers.

Global Contact Service Outsourcing

A private company founded in 2001, Global Contact Services is headquartered in Salisbury, North Carolina.

GCS can build, staff, and manage state-of-the-art call centers for your business at the location of your choosing, or GCS can also set up work-from-home agents for added agility and flexibility for your company.

Global Contact Service’s BPO services and pricings

Pricing for Global Contact Services’ call center services can be significantly less than competitors, even though GCS prides itself on hiring highly skilled customer service agents. The key to GCS’ affordability is its low attrition rate and efficiency of its customer service representatives.

Global Contact Services’ pricings

Since each business has unique needs, executives interested in learning more about Global Contact Services’ rates should contact GCS for a free, no-obligation quote. They can be reached at [email protected] or 1-844-324-5427.

How Global Contact Service outshines its competition

GCS, like many BPO providers, offers outsourcing, call center staffing, customer service, customer care, disaster recovery, overflow, seasonal customer support, technical support, contact center outsourcing, and order entry as well as virtual customer service.

Where Global Contact Services shines most is in customer satisfaction. This staffing contractor gets high ratings from its clients because of the quality of GCS’ customer service representatives.

Key executives

Greg Alcorn (Founder and CEO)

Alcorn’s vision is to provide BPO services that exceed client expectations while enriching the lives of associates and their communities. 

Frank Camp (Senior Vice President, Client Services)

Camp has worked as SVP of Client Services at Global Contact Services since november 2004.

Global Contact Service reviews and comparisons

GCS doesn’t have to trumpet the quality of its BPO services. Its clients and business authorities do it for them.

Global Contact Services was named one of the best call center companies of 2021 by because of its myriad offerings. GCS’ clients can opt for the services of live agents, chat, email, text, IVR, social media, video, web, and direct mail communication to reach their customers. and Manifest have hailed GCS as one of North Carolina’s leading B2B companies.  

GCS customers agree, calling the BPO provider one of the best in the business.

“They were fantastic with their communication,” said a customer service staff development manager for a utility company. “They met all their deadlines and continued to stay in touch. … They were genuinely interested in whether we achieved our goals.”

Get in touch with GCS today to better connect with your customers.

Global Contact Service’s contact information

Global Contact Service’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800-966-9780.


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