Global Contact Service

Representatives with professional skills who are helpful and engaging with your customers are among the hallmarks of Global Contact Services.

This business process outsourcing business offers a full spectrum of BPO services including data management, benchmarking, customer retention management, customer care and maintenance, customer prospecting and acquisition, activation and order processing, and cross-selling/up-selling.

GCS is best known for its customer service in a call center environment, offering representation by friendly and professional customer service agents for optimal user experiences for your customers.

A private company founded in 2001, Global Contact Services is headquartered in Salisbury, North Carolina.

GCS can build, staff, and manage state-of-the-art call centers for your business at the location of your choosing, or GCS can also set up work-from-home agents for added agility and flexibility for your company.

Pricing for Global Contact Services’ call center services can be significantly less than competitors, even though GCS prides itself on hiring highly skilled customer service agents. The key to GCS’ affordability is its low attrition rate and efficiency of its customer service representatives.

Global Contact Services’ pricings

Since each business has unique needs, executives interested in learning more about Global Contact Services’ rates should contact GCS for a free, no-obligation quote. They can be reached at [email protected] or 1-844-324-5427.

GCS, like many BPO providers, offers outsourcing, call center staffing, customer service, customer care, disaster recovery, overflow, seasonal customer support, technical support, contact center outsourcing, and order entry as well as virtual customer service.

Where Global Contact Services shines most is in customer satisfaction. This staffing contractor gets high ratings from its clients because of the quality of GCS’ customer service representatives.

Greg Alcorn (Founder and CEO)

Alcorn’s vision is to provide BPO services that exceed client expectations while enriching the lives of associates and their communities. 

Frank Camp (Senior Vice President, Client Services)

Camp has worked as SVP of Client Services at Global Contact Services since november 2004.

GCS doesn’t have to trumpet the quality of its BPO services. Its clients and business authorities do it for them.

Global Contact Services was named one of the best call center companies of 2021 by Digital.com because of its myriad offerings. GCS’ clients can opt for the services of live agents, chat, email, text, IVR, social media, video, web, and direct mail communication to reach their customers.

Clutch.co and Manifest have hailed GCS as one of North Carolina’s leading B2B companies.  

GCS customers agree, calling the BPO provider one of the best in the business.

“They were fantastic with their communication,” said a customer service staff development manager for a utility company. “They met all their deadlines and continued to stay in touch. … They were genuinely interested in whether we achieved our goals.”

Get in touch with GCS today to better connect with your customers.

Global Contact Service’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://gcsagents.com

LinkedIn http://www.linkedin.com/company/global-contact-services

Facebook https://www.facebook.com/GCSAgents/

In addition, you may email them at [email protected] or call 800-966-9780.

https://www.crunchbase.com/organization/global-contact-services-inc