Quoc Hung Duong, Founder
About THIENTU: Review and comparison
THIENTU is a Business Process Outsourcing (BPO) and telecommunications service provider headquartered in Ho Chi Minh, Vietnam. The firm offers innovative offshore services for clients around the world. Quoc Hung Duong founded THIENTU in 2000, and it has grown to have between 1,001 and 5,000 employees since.
This massive company has four branches across Vietnam that service global organizations. Despite the size, THIENTU treats its employees like family. It hosts regular contests and celebrations to uplift the clients and employees.
Overall, THIENTU is a high-quality outsourcing company that provides excellent customer service to its clients. The success is in the numbers: the TTM revenue is $50 million.
THIENTU provides omnichannel, synchronized solutions to help companies create a seamless, integrated experience for their customers. They serve major companies like Samsung, Asterisk, VPBank, Huawei, Genesys, Cisco, American Financial Corp, and Avaya.
They offer services for customer service interactions like IVR, Phone, Contact Center, Email, Chat, Social Media, Inbound and Outbound Call Center, and Mobile Apps. Their customers can choose between any of these options to outsource their customer support.
THIENTU utilizes state-of-the-art technology and talented agents at affordable prices. In 2013, they even won an award for being Vietnamobile’s best call center.
THIENTU’s BPO services and pricings
THIENTU’s vast service offerings include:
- Customer care services
- Debt collection
- Data entry services
- Email support
- Medical reminders
- Consulting services
- Appointment setting
- Email support
- Social media channels support
- Market research
- Document processing
- Outbound customer support
- Data labeling
- Content writing
- Image processing
- Inbound customer support
The company provides these services to industries like eCommerce, automotive, hospitality, consumer electronics, banking, telecommunications, and insurance.
The pricing all depends on the amount of time that one uses their services, so the client would need to contact THIENTU to determine the cost. However, the company ensures that its services are affordable and cost-effective.
They offer telesales, call center, contact center, and omnichannel packages that you can customize to meet your needs.
How THIENTU outshines its competition
THIENTU outshines its competition in the sheer quantity of services it provides. The motto is “Prestige – Quality – Efficiency.” THIENTU strives to reach these ideals by hiring the best agents to deliver quality work quickly and effectively.
Also, the firm develops personal relationships with its clients. They consider their customers as partners. Furthermore, they foster a family environment among their many employees.
Quoc Hung Duong (Founder)
Quoc Hung Duong founded THIENTU in 2000 and has worked as an administrator and manager since.
THIENTU reviews and comparisons
THIENTU has five stars on Glassdoor, with employees deeming it the best company in Vietnam. They appreciate the pay, benefits, and treatment of the employees. They train everyone in a professional yet friendly manner to become the best call agents. Also, they have many promotional opportunities.
However, there are no reviews or testimonials about the quality of their BPO services. Nevertheless, many companies continue to use them without complaint.
THIENTU’s contact information
THIENTU’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 2873002660.