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NexRep

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About

NexRep is a leader in virtual contact center solutions, with more than 100 years of combined contact center leadership. By utilizing an innovative work model, and leveraging the fastest growing workforce in America – home-based agents – we are changing the face of the $300+ billion industry.

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

36

Site traffic

14,843

OA ranking

-

Glassdoor rating

3.8

CrunchBase ranking

-

Details

Executive

Chris Esposito, Vice President Sales

Year Founded

2009

Countries of fulfillment

-

Sectors

-

Contact information

207.523.5128

http://nexrep.com/

Social media

About NexRep: Review and comparison

NexRep is a contact center solution service based in Portland, Maine. NexRep has been working to provide clients and their customers with human-focused services since 2009.

NexRep prides itself on in-depth, custom services, knowing that “creating exceptional experiences for our Marketplace Contractors inspires them to create exceptional customer experiences.”

With over a decade of experience in the contact center solution industry, NexRep has expanded its operations to provide its care across the United States. The company’s current size is 200-500 employees

NexRep Outsourcing

At NexRep, their priorities are on their clients and their client’s customers. Their headquarters are in Portland, Maine. They care for their employees to pass that care on to clients. NexRep knows that customer experience is just as necessary as a business’s products and services.

In addition, NexRep provides clients with leading technology solutions. Focusing on technology keeps their business efficient and cost-effective and empowers call center agents. This focus ensures that a client’s business never misses out or falls behind.

NexRep’s BPO services and pricings

NexRep is a contact center solution focused on exceptional care. They proudly offer the following services:

  • B2C Product and Service Sales
  • B2B Product and Service Sales
  • Upselling and Cross-Selling
  • Consultative Sales Programs
  • Account Management Services
  • Anti-Churn and Customer Retention
  • Lead Generation
  • Special Promotions
  • Follow-up Contacts
  • Shopping Cart Abandons
  • Survey Outbound
  • Political Outbound

These contact center solution services include inbound sales and outbound sales, providing clients with complete, comprehensive coverage for their business needs.

NexRep’s pricing

NexRep’s pricing will depend on the clients’ requirements and business needs. There is no set pricing for a specific service. However, the company works hard to regularly cut client costs by 30-40%. 

How NexRep outshines its competition

NexRep takes great pride in creating a human-focused service model. NexRep achieves this through:

  • Customer care of the highest tier 
  • Support for escalation calls 
  • Setting appointments
  • Back office support
  • Personal concierge services
  • Business concierge services
  • Consumer product services
  • Transactional services
  • A help desk support team
  • Travel booking support
  • Support for deliveries 
  • Sales support
  • Roadside assistance and dispatch services 
  • Virtual receptionist and answering services

With its constant commitment to top-tier customer care, NexRep is an industry leader in contact solutions.

Key executives

Teddy Liaw (Chief Executive Officer)

Teddy Liaw is NexRep’s Chief Executive Officer (CEO). Liaw has over 20 years of technology and contact center expertise, creating a service focused on humans.

Chris Carlisle (Executive Vice President of Operations)

Chris Carlisle has been NexRep’s Executive Vice President of Operations since 2013. Carlisle brings over 25 years of call center experience to NexRep.

 

NexRep reviews and comparisons

NexRep is an industry leader in contact center solutions. Putting customer and employee care first to create a happy work environment puts them above the rest, while their goals towards having the best technology for their company keep them stable.

We do not have any reviews for NexRep yet, but we would suggest a comparison of other small call center service providers from Maine and across the United States. 

NexRep’s contact information

NexRep’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 207.523.5128.

References

https://www.crunchbase.com/organization/nexrep-llc

https://www.glassdoor.com/Overview/Working-at-NexRep-EI_IE465683.11,17.htm

NexRep news, podcast & articles

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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