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Hyvid

Overview

Hyvid is a next-generation offshore staffing company built for the AI era. Unlike traditional outsourcing, Hyvid designs offshore teams in which every member is trained to operate alongside role-specific AI, with automation embedded inside business processes and human staff focused on judgement, oversight, and decision-making.

The model is built for mid-market and SME Australian businesses that need to do more with leaner structures — teams that want the cost advantage of global talent and the productivity advantage of AI, governed properly, from day one.

What Hyvid offers its clients

Hyvid establishes and manages dedicated offshore teams across the core functions Australian businesses most need to scale:

• Finance & Accounting
• Marketing & Creative
• IT & Software Development
• Customer Service
• Administration & Virtual Assistance
• Operations

Hyvid sources professionals across multiple global markets, giving clients flexibility on time zone, cost, and skill profile:

• Philippines — strong English fluency, cultural alignment with Australian business, deep BPO talent pool
• India — scale and depth in technical and finance roles
• Sri Lanka — a differentiator for clients needing overlapping-hours coverage

How Hyvid outshines the competition

• AI-integrated by design, not bolted on. Teams are architected around AI from the start, with automation living inside governed workflows.
• Human-in-the-loop governance. Every AI-assisted process keeps a human accountable for quality, compliance, and decisions.
• Built by operators who have done it before. Hyvid's founders built and exited a major offshore staffing business — they know how to establish, train, and govern high-performing offshore teams.
• Multi-region flexibility. Philippines, India, and Sri Lanka under one model.

Hyvid company structure

Hyvid was founded by the team behind Diversify Offshore Staffing, which they sold to NYSE-listed Hinduja Global Solutions (HGS) in 2022.

• Angela Vidler — Co-founder & Managing Director. A recognised voice on AI-integrated workforce design and the shift from labour arbitrage to "intelligence arbitrage."
• Robert Hynes — Co-founder & Head of Growth.
• Yjez Batulan — Co-founder & Head of Operations

Sample highlight service offering of Hyvid

Hyvid describes its approach as intelligence-led workforce design — rebuilding the operating model so people and automation work as one system rather than layering AI on top of conventional outsourcing.

• Design the operating model. Map the workflow first — what should be automated, what needs human judgement, and where the hand-offs sit.
• Build the team. Recruit role-specific talent trained to work alongside AI, not just to execute tasks.
• Embed AI in governed workflows. Automation handles processing and exception flagging inside controlled business processes.
• Keep humans in the loop. Staff own analysis, compliance oversight, and client decision support — the AI never operates unsupervised.
• Scale on intelligence density. Growth comes from increasing insight and output per person, not simply adding headcount.

Hyvid works with businesses of all sizes, with focused capability in:

• Legal
• Recruitment
• Health
• Retail

Headquarters

Brisbane, Australia

Public or Private

private

Seats or staff

50 - 99

Revenue

-

Industries

-


Details

Executive

Robert Hynes, Managing Director

Year Founded

2026

Countries of fulfillment
  • Australia
  • New Zealand
Sectors
  • Admin Support
  • Back Office Support
  • Data Analytics and AI
  • Digital & Content Marketing
  • Employer of Record (EOR)
  • Finance & Accounting
  • Retail
  • Specialized BPO Vertical
Contact information

+1800 934 210

robert.hynes@hyvid.com

https://www.hyvid.com


About Hyvid: Review and comparison

Hyvid is a Brisbane, Australia–based offshore staffing and AI-integrated workforce platform. The firm helps growing businesses build smarter offshore teams by combining global talent with AI inside a single operating platform.

Hyvid provides handpicked professionals from Asia and Latin America, each AI-trained and supported by role-specific copilots inside its proprietary HyvidOne platform. Every team member works as part of a human–AI unit designed for performance.

The company was founded in 2026 by Robert Hynes, Angela Vidler, and Yjez Batulan. The three founders previously built Diversify Offshore Staffing, growing it from a 2010 startup to over 1,500 professionals before its acquisition by NYSE-listed HGS in 2022.

Today, Hyvid serves mid-market businesses across Australia, Asia, and the Americas. The company delivers services across health and aged care, strata, construction, professional services, retail, finance, IT, and real estate.

Hyvid Outsourcing

Hyvid is headquartered at Jubilee Place in Fortitude Valley, Brisbane. Its offshore delivery centers are located across the Philippines, Sri Lanka, and India.

The company builds AI-integrated global teams rather than operating as a traditional staffing marketplace. Every team member is AI-enabled from day one, trained to work safely and ethically with a role-specific copilot inside HyvidOne.

For high-volume or sensitive workflows, optional AI agents can be deployed securely within client systems. This model boosts accuracy and speed while keeping data and governance under the client’s control.

Hyvid’s engagement model has three steps: handpick professionals from talent pools in Asia and Latin America, equip them with AI copilots on day one, then manage and scale through HyvidOne.

Hyvid’s BPO services and pricings

Hyvid offers a comprehensive catalog of integrated team and role-based services across eight industries:

  • Finance & Accounting Teams
  • Healthcare & NDIS Teams
  • Building & Construction Teams
  • Body Corporate & Strata Management Teams
  • IT & Development Teams
  • Retail & eCommerce Teams
  • Professional Services Teams
  • Real Estate Teams

Hyvid’s pricing

Hyvid offers transparent, predictable pricing built around a flat monthly service fee per team member. The company emphasizes no hidden setup costs, no long-term lock-ins, and includes all AI enablement, training, and full HyvidOne access as standard.

For tailored quotes and specific role-based rates, prospective clients can visit Hyvid’s pricing page or contact the team directly through their website to discuss roles, AI enablement, and team scope.

How Hyvid outshines its competition

Hyvid distinguishes itself by combining decades of offshore staffing expertise with a ground-up AI-integrated workforce model, delivered through a proprietary platform rather than as a layered add-on.

Offshoring Redefined for the AI Era

Traditional offshoring was about cost—Hyvid’s model is about intelligence. The platform unites people and AI from day one, giving clients offshore scale with the speed and intelligence of AI.

Decades of Proven Offshore Expertise

Hyvid’s founders bring more than four decades of combined experience building global teams. This includes scaling Diversify Offshore Staffing to over 1,500 professionals before its acquisition by NYSE-listed HGS in 2022.

HyvidOne Operating Platform

HyvidOne is Hyvid’s proprietary operating system that connects people, processes, and intelligent systems. It orchestrates performance, visibility, and continuous improvement across every team.

AI Integration from Day One

Every team member is AI-trained and supported by a role-specific copilot inside HyvidOne. Optional AI agents can also be deployed for true automation of high-volume or repetitive workflows.

Global Talent Network

Hyvid handpicks exceptional professionals from talent pools across Asia and Latin America. Current delivery hubs include the Philippines, Sri Lanka, and India.

Enterprise-Grade IT and Data Security

Infrastructure includes company-managed devices with endpoint protection, zero-trust access controls, and enforced VPNs. Compliance protocols align with ISO 27001 and GDPR, with dedicated AI governance guardrails.

Transparent, Predictable Pricing

Hyvid uses a flat monthly service fee per team member with no hidden setup costs. All AI enablement, training, and HyvidOne access are included as standard.

Industry Specialization

Eight dedicated industry verticals cover health and aged care, strata, construction, professional services, retail, finance, IT, and real estate. Each includes curated team and role offerings.

Future-Ready Workforce Design

Hyvid was designed from the ground up to enable people and intelligent systems to work together seamlessly. This avoids the friction of retrofitting AI onto legacy outsourcing structures.

Key executives

Angela Vidler (Co-Founder & Managing Director)

Angela Vidler is Co-Founder and Managing Director of Hyvid, leading the company’s strategic direction and working directly with business leaders navigating the shift to AI-integrated workforce models.

With more than 15 years’ experience leading global teams, she previously scaled Diversify Offshore Staffing from startup to over 1,500 professionals before its successful exit in 2022, and was examining what AI would mean for workforce design well before it became a boardroom priority.

Yjez Batulan (Co-Founder & Chief Operating Officer)

Yjez Batulan is Co-Founder and Chief Operating Officer of Hyvid, where she designs the systems that make AI-enabled global teams function consistently.

She brings more than two decades of offshore operations experience, including building the operational foundations at Diversify.

Hyvid reviews and comparisons

Hyvid is a newly launched (2026) AI-integrated offshore staffing platform whose founders previously built and scaled Diversify Offshore Staffing to over 1,500 professionals before its acquisition by NYSE-listed HGS in 2022. 

While we currently do not have any third-party reviews for Hyvid specifically publicly featured on its website, the company highlights decades of combined experience and a proven track record of delivering offshore solutions, with millions in client savings delivered across its founders’ careers.

We would suggest a comparison of the firm to other Australian-managed offshore staffing providers, as well as next-generation AI-integrated workforce platforms emerging in Asia and Latin America.

The company highlights on its website that it serves mid-market businesses across Australia, the Asia-Pacific, and the Americas, with offshore delivery teams in the Philippines, Sri Lanka, and India.

Hyvid’s contact information

Hyvid’s main headquarters is located in:

Brisbane, Australia

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at robert.hynes@hyvid.com or call +1800 934 210.

Hyvid news, podcast & articles

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