Client Services

Client Services is a St. Charles, MO, based company. It’s been around since 1987 and has established itself as a quality provider of voice services, especially for collections.

It’s a modern BPO provider that relies on analytics to help clients meet their goals and offer an outstanding user experience. Voice analytics software allows the quality assurance department to keep an eye on the customer experience and make sure that call center representatives do everything they can to represent different brands in a positive manner.

Client Services, Inc. has a unique customer-centric approach that makes this BPO provider an ideal choice for those looking for a long-term partner who can help achieve key business goals.

Compliance is one of the areas where Client Services, Inc. stands out. It’s a TCPA-compliant company, which means call center employees follow a few rules regarding telemarketing and that the business doesn’t use robocalls and prerecorded messages.

It’s a relatively small company with fewer than 1,000 employees, but Client Services, Inc. operates a total of three locations. The main location is in St. Charles, MO, but there is a call center in Lenexa, KS, and another one in Costa Rica.

The services offered include a mix of voice-based services and other BPO options:

• There are three call centers for inbound marketing.
• You can use this company if you need help with revenue generation, thanks to services like upselling, cross-selling, or customer retention.
• Services like market research, brand protection, and client support can give you a competitive advantage.
• You can outsource Accounts Receivables. Client Services, Inc. offers various collection and recovery solutions.
• Healthcare organizations can outsource medical billing, verifying benefits, verifying insurance claims, and more.

Client Services’ pricing

Client Services, Inc. usually works on projects with a budget of $1,000 or more. You’ll have to fill out a contact form to get a personalized quote.

This BPO provider stands out by offering a mix of voice services and other solutions. It has a particularly effective collection process and can address the industry-specific needs of some organizations such as healthcare entities.

The quality assurance process, positive company culture, and emphasis on compliance are additional advantages of choosing this company as a vendor.

Ron Langford (CEO)

Ron Langford wears many hats. He is the CEO, COO, and VP of Operations and Business at Client Services, Inc.

Megan Engel-McSheffrey (Client Success Executive) 

Megan Engel-McSheffrey is responsible for the process that ensures Client Services, Inc. helps businesses meet their goals. She has an extensive background in the healthcare field.

In 2014, this company received a Delivering Positive Customer Experience award from one of its clients. There are many reviews for this company, and its Google reviews score is lower than other companies in this industry.

However, a lot of the negative reviews come from former employees and users who received collection calls. It’s unclear if these users received calls from Client Services, Inc. or from scammers impersonating this company since fake collection calls are a common scheme used to scam users.

Client Services’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.clientservices.com

LinkedIn http://www.linkedin.com/company/client-services-incorporated

Facebook https://www.facebook.com/ClientServicesIncorporated/

In addition, you may email them at [email protected] or call 1.800.521.3236.

https://www.glassdoor.com/Overview/Working-at-Client-Services-EI_IE35265.11,26.htm

https://www.crunchbase.com/organization/client-services-incorporated