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Crucible International

3.0/5 • Glassdoor rating


Crucible is a BPO/KPO service provider specializing in cost-effective back office solutions within the Health Care, Financial Services, Insurance and Legal verticals.

Our processing centers are located in Markham, Ontario and Bridgetown, Barbados.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Alicia Quashie, Manager

Year Founded


Countries of fulfillment




Contact information

(246) 431 1940

About Crucible International: Review and comparison

Crucible International Inc. is an innovative Knowledge Process Outsourcing (KPO) and Business Process Outsourcing (BPO) services provider headquartered in Bridgetown, Barbados. This firm has provided international businesses with cost-effective back office solutions since 1998.

This firm prioritizes giving customized BPO and KPO solutions through digital outlets to help businesses reduce costs and manual paperwork and increase productivity.

Since its inception, Crucible International Inc. has also established offices in Ontario. Its current company size is 201 to 500 employees, and its last reported revenue is $6 million.

Crucible International Outsourcing

The firm takes a customer-centric approach in providing the most advanced technologies for companies interested in incorporating electric filing instead of relying on traditional paper sorting. In addition, Crucible International Inc.’s location makes it a valuable option for US-based clients because of its flexibility with North American time zones.

Barbados’ high literacy rate is another trait that clients can appreciate if they’re interested in this firm’s work with data organization.

Crucible International’s BPO services and pricings

Crucible International Inc. is a dynamic outsourcing provider that offers the following services:

  • Medical Transcription
  • Claim Adjudication
  • Administration Services
  • Application Processing
  • Business Process Outsourcing (BPO)
  • Knowledge Process Outsourcing (KPO)
  • Document Imaging
  • Call Center Services
  • Mail Room
  • Legal Process Outsourcing
  • Research
  • Information Services Outsourcing
  • Information Technology Outsourcing

In addition, the firm offers services to several industries, including healthcare, finance, insurance, and legal.

Crucible International Inc.’s pricing

Crucible International Inc.’s pricing will depend on the client’s requirements or business needs. Typically, the more services a client’s business desires, the more they’ll have to save up to use for monthly payments for the firm’s services.

How Crucible International outshines its competition

This firm takes pride in offering the best back-office services for clients interested in the best results for keeping their businesses up to date with the latest technology for organizing crucial information based on their professional priorities. This formula for success includes: 

  • Exceeding clients’ expectations by using the best technology and team members to accomplish their tasks
  • Offering services costing significantly less than self-hired BPO and KPO departments
  • Creating solutions to accomplish client goals as soon as possible
  • Providing transparent updates between clients and motivating team members to deliver their best work through honesty and respect

In addition, Crucible International Inc. offers several new employment opportunities for individuals working in Barbados and Ontario.

Key executives

Alicia Quashie (Manager)

Alicia Quashie has been Crucible International Inc.’s Manager since 2004. She’s responsible for the firm’s daily operations and oversees all team members’ activities. Additionally, she has extensive experience in the offshoring and outsourcing industries.

Erica Wood (Health Claims Adjudicator)

Erica Wood has been a Health Claims Adjudicator for Crucible International Inc. since 2017. She works closely with clients involved in the healthcare and legal industries.

Crucible International reviews and comparisons

Crucible International Inc. is an innovative KPO and BPO services provider in Barbados. Although we currently don’t have many in-depth reviews about this firm, we recommend comparing it with other companies in Barbados offering back-office services with alternative offices in Canada for helping clients within the healthcare and finance verticals.

Crucible International’s contact information

Crucible International’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call (246) 431 1940.

Crucible International news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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