Marketing Call Center

Marketing Call Center is a telemarketing and customer relationship management company located in Agdal, Morocco. The company’s professionals thoroughly understand the telemarketing industry and are dedicated to helping its clients’ businesses.

An expert project manager analyzes client requirements, specifies desired outcomes, and works closely with the customer to establish which business assets and procedures are essential for outsourcing.

To meet the needs of each client, the Marketing Call Center forms and trains dedicated teams led by managers responsible for monitoring output against predetermined key performance indicators and reports.

The company’s multichannel customer relations management permits them to handle clients’ business-to-consumer and business-to-business needs. The company’s mission is to track its customers’ development of key performance metrics. Presently, Marketing Call Center has around 500 full-time employees.

Marketing Call Center prides itself on producing successful customer acquisition for its customers. The company assists customers in discovery and purchase processes through multichannel responses to inquiries, pre-sales consultations, and call center support.

Marketing Call Center helps businesses to convert leads into actual clients through order taking and appointment setting.

Marketing Call Center allows businesses to understand their clientele better, fostering growth and expansion. The company achieves that by providing customer database enrichment and customer feedback surveys to increase loyalty.

Furthermore, the company helps businesses to optimize field interventions, minimizing financial losses resulting from clients not showing up for their appointments.

Marketing Call Center is a versatile company providing a wide range of services to its clients that includes:

• Customer relationship management
• Call center
• Telemarketing
• Business management
• After-sales service
• Appointment scheduling
• Technical assistance
• Business intelligence
• Crisis management

In addition, Marketing Call Center serves different industries, including but not limited to distribution and e-commerce.

Marketing Call Center pricing

Each client receives customized assistance from the company. Consequently, thorough evaluations performed by project managers to determine the gap existing in a customer’s business and the best-suited solutions inform the company’s pricing policy.

Marketing Call Center’s primary objective is to ensure the continuous growth of its clients’ businesses. The company is different from its rivals in the following ways:

• Offering exceptional customer experience
• Motivating their employees
• Recruiting and retaining the best talent in their field
• Efficient utilization of various technological resources
• Immersing themselves into a client’s business’s culture, products, services, and objectives to deliver the best possible brand representation
• Over 15 years of experience

• Ahmed Belahsen (Owner and CEO)
  Ahmed founded Marketing Call Center in 2005 to constantly enrich customer relationships and bring them closer to marketing. He has remained the company’s CEO since then.

The company is a market leader in Morocco’s call center and customer relations sector. Nonetheless, we did not have any previous customer reviews when publishing this article. Thus, we strongly suggest you compare the services the Marketing Call Center provides to those of other telemarketing firms around the world.

Marketing Call Center’s main headquarters is located in:

28, avenue Al Abtal, Agdal Rabat, 10120, Rabat

Further, you may virtually reach out the company through the following contact information:

Website https://www.marketingcallcenter.net

LinkedIn https://www.linkedin.com/company/mcc-bpo

Facebook https://www.facebook.com/MCC2020

In addition, you may email them at [email protected] or call 212 6 61 100 110.