View all BPO Companies

BPA Quality (North America)

Claim company

About

BPA Quality is a global customer experience company facilitating excellence within most of the top-performing contact centers worldwide.

With more than 30 years of experience, over 100 different clients, and millions of observations made worldwide, BPA Quality has the experience, knowledge, and ingenuity to help you achieve the highest possible customer engagement and experience from customer-facing teams.

BPA Quality, located in NY, FL, and the UK, has a unique approach to the development of Call Center Quality Assurance for Increased Customer Experiences and Sales Opportunities. The three component parts of the organization provide support in Remote Quality Monitoring and Analysis, Benchmarking, and Training. Currently, BPA monitors in 45+ different languages and incorporates Psychometrics to ensure your Global Customer is receiving best-in-class customer service.

Headquarters

-

Public or Private

Privately Held

Seats or staff

501-1,000

Revenue

$10 to $25 million (USD)

Industries

-

Highlights

Domain Authority

13

Site traffic

144

OA ranking

-

Glassdoor rating

2.9

CrunchBase ranking

-

Details

Executive

David Blackwell, President

Year Founded

1988

Countries of fulfillment

-

Sectors

-

Contact information

1 866-646-8509

https://bpaquality.com

Social media

About BPA Quality (North America): Review and comparison

BPA Quality is a worldwide customer experience company facilitating excellence within top-performing contact centers worldwide. Their impressive, business-centered solutions have been making a splash in New York, Florida, and the United Kingdom for over 30 years.

This business is an industry-leading firm providing outsourced contact center quality assurance to other businesses around the world. They approach their business endeavors with experience, knowledge, and innovation.

When last reported, BPA Quality’s revenue was at $150 million. With the help of the company’s 500-1000 dedicated employees, BPA Quality is determined to provide end-to-end solutions for their client’s business needs. 

BPA Quality (North America) Outsourcing

This company seeks to assist clients by mainly providing quality assurance to their call centers. They hold to several key company values, such as customer focus, teamwork, and the embracement of diversity. Due to their commitment to these values, BPA Quality has forged unrivaled success in the call center quality assurance sector.

This company serves several Fortune 500 companies such as Disney, Mastercard, and FedEx – working around the clock to provide solutions to their call center needs. These long-term client relationships contribute to the company’s health and provide avenues by which to form new relationships with other clients. 

BPA Quality (North America)’s BPO services and pricings

BPA Quality is a dynamic, client-comes-first business that offers the following services:

  • Call center quality monitoring, including providing analysts that work together to identify potential improvements in customer experience
  • Call center software for quality assurance, which was built by and for QA people to streamline processes
  • Customized agent and manager training, where experienced call center trainers provide feedback to the client’s team members
  • Managed speech and text analytics, blending human listening and speech analytics
  • Contact center quality consulting, a consulting service intended to assist clients who need insight into their call centers

BPA Quality’s pricing

This company’s pricing will depend on the client’s requirements and needs of their business. To inquire about pricing, visit their website and hit “Contact.”

How BPA Quality (North America) outshines its competition

This business prides itself on demonstrating exceptional customer service to its clients while providing innovative solutions to meet their needs. BPA Quality accomplishes this by providing multiple services aimed at filling the gap for clients looking to improve the quality of their call centers. 

At BPA Quality, Quality Assurance Subject Matter Experts will evaluate client needs and develop strategies that fit the business goals, all while leveraging their command of the industry in the client’s favor. They focus on multi-channel customer interactions, including calls, chats, emails, social media, and SMS.

Furthermore, BPA Quality produces a unique podcast called Voice of the Customer, where interviews with real contact center customers discuss what companies are doing correctly and where they need improvement in today’s call center landscape.

Key executives

David Blackwell (President)

David Blackwell has been the president of BPA Quality for twenty-six years, fostering long-term relationships with large and small-scale clients.

BPA Quality (North America) reviews and comparisons

BPA Quality is a groundbreaking industry leader supporting clients through end-to-end management of quality assurance when it comes to their call centers. While we do not have any reviews for BPA Quality at this time, we would suggest running a comparison to other midsize call center QA providers in the United States and businesses located in the United Kingdom.

BPA Quality (North America)’s contact information

BPA Quality (North America)’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 866-646-8509.

References

https://www.crunchbase.com/organization/bpa-quality

https://www.glassdoor.com/Overview/Working-at-BPA-International-EI_IE442011.11,28.htm

BPA Quality (North America) news, podcast & articles

No news, podcast & articles available for this BPO

BPA Quality (North America) videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.