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FBC Asia Pacific

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About

FBC Asia Pacific Inc. provides both Office-Based and Work at Home (WAH) solutions and our delivery centers are based in the Philippines and Sri Lanka. To facilitate multilingual contact center services, FBC formed a strategic alliance with Mindpearl, a leading BPO provider with centers in Fiji, Malaysia and South Africa to provide most Asian and European Languages.

The founder of FBC Asia Pacific Inc., Mr. Siva Subramaniam has over 35+ years of experience in Call Centre management and offers truly holistic perspective on the industry, from user to supplier and from consultant to evaluator. Siva was the General Manager for Swedish outsourcing firm , overseeing the Asia Pacific Region, USA, Canada, and the UK. Under his leadership, the Swedish outsourcing firm grew to 14,000+ employees over 9 years.

What FBC Asia Pacific offers its clients

FBC Asia Pacific Inc. provides leading-edge Outsourcing and Offshore programs using Artificial Intelligence, Chat Bot and other emerging technologies to help companies maximize their revenue goals.

FBC stands for Faster, Better, Cheaper. The name of the company speaks for our value proposition. We can deploy resources FASTER with BETTER Quality Service at a CHEAPER or lower cost.

How FBC Asia Pacific outshines the competition

FBC Asia Pacific Inc. provide professional and cost-effective outsourced inbound call center services that are flexible and scalable. Our service industries include telecom, insurance, healthcare, consulting, accounting and IT.

As a specialist in outsourced customer services, we are committed to training our agents to ensure the service we give your customers is of exceptional quality.

Our multi-channel customer support via call, email or webchat enables your customer to decide how they wish to reach you.

FBC Asia Pacific company structure

FBC Asia Pacific Inc. was founded in 2019 by Siva Subramaniam, to provide leading-edge Outsourcing and Offshore programs. It was established in collaboration with Australian and Sri Lankan entrepreneurs.

FBC has delivery centres in the Philippines & Sri Lanka and business presence in Singapore and soon in Australia.

Sample highlight service offering of FBC Asia Pacific

FBC Fully Managed Services: Pricing Starts at US$ 7.00 per Hour per FTE for Work-At-Home Arrangement

FBC Staff Augmentation: Pricing Starts at US$ 5.00 per Hour per FTE for Work-At-Home Arrangement

Seat Leasing: Pricing starts at US$ 3 per Hour per Seat

Headquarters

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Seats or staff

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Revenue

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Industries
  • Healthcare
  • Telecoms

Highlights

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Details

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Countries of fulfillment
  • Philippines
Sectors
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
Contact information

+63 928 800 0471

https://fbcapac.com/

Social media

About FBC Asia Pacific: Review and comparison

FBC Asia is a Knowledge Process Outsourcing (KPO) and Business Process Outsourcing (BPO) services provider headquartered in Pasig City, Metro Manila, Philippines. This firm has been providing cost-effective BPO and customer service solutions to businesses since 2019.

Their staff prioritizes delivering high-quality work to “provide superior customer experiences.”

Since its inception, FBC Asia Pacific has provided flexible services for businesses in the offshoring and outsourcing market. The firm’s current company size is between 501 to 1,000 employees, and its last reported revenue is $5 million.

FBC Asia Pacific Outsourcing

This firm implements an “employee-first” culture to deliver the best services to meet clients’ demands. They incorporate several technologies to streamline call center and BPO services, including Artificial Intelligence and ChatBots.

They also offer multi-channel customer support through phone, email, and webchat. 

Additionally, FBC Asia Pacific has a dedicated staff with over 50 years of experience to help them perfect the firm’s performance.

FBC Asia Pacific’s BPO services and pricings

FBC Asia is a dynamic outsourcing and offshoring provider that offers the following services

  • Staff Augmentation
  • Customer Service
  • Inbound Sales
  • Lead Generation
  • Telemarketing
  • Virtual Assistance
  • Appointment Setting
  • Surveys
  • Recruitment Process Outsourcing (RPO)
  • Technical Help Desk
  • Document Digitization
  • Third-Party Verification
  • Data Entry
  • Payment Follow-ups
  • BPO 
  • KPO

The firm also lends its services to several industries, including telecommunications, healthcare, insurance, accounting, and consulting.

FBC Asia’s pricing

FBC Asia offers three pricing plans for its clients: Seat Leasing, Staff Augmentation, and Fully Managed Services. Each plan differs in price and services, so it’s up to the client to decide how they want to spend their time and funds on the one that suits their business best. Additionally, the costs depend on the client’s minimum hours per month. 

How FBC Asia Pacific outshines its competition

FBC Asia prioritizes giving its clients services that meet “rapid turnaround times, quality standards, and optimum pricing solutions” as they maximize their revenue goals. They complete these goals by following several protocols, such as:

  • Integrating cloud-based solutions that are easy to monitor, modify, and access
  • Providing office-based and work at home solutions to match their clients’ workflows
  • Incorporating emerging technologies to exceed their clients’ expectations when building solutions
  • Prioritizing the development and well-being of team members by providing them ongoing training programs to improve their knowledge and technical expertise when working on their teams
  • Creating productive teams by selecting BPO and call center specialists with five to 15 years of industry experience
  • Implementing high-quality cybersecurity protocol when using office-based solutions

They also collaborated with Mindpearl to provide call center services specializing in most Asian and European languages.

Key executives

Siva Subramaniam (CEO)

Siva Subramaniam has been FBC Asia’s Chief Executive Officer (CEO) since 2019. Subramanium also co-founded the company and has over 35 years of experience in call center management.

Pinky Redoble (Vice President of Business Development)

Pinky Redoble has been FBC Asia’s Vice President of Business Development since 2021. She’s responsible for most business aspects in the firm’s New Zealand and Australia branches.

FBC Asia Pacific reviews and comparisons

FBC Asia is an innovative outsourcing, offshoring, and BPO services provider in the Philippines. Although we currently don’t have extensive reviews for this firm, we recommend comparing it with other Philippines-based BPO companies specializing in call center outsourcing.

FBC Asia Pacific’s contact information

FBC Asia Pacific’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +63 928 800 0471.

FBC Asia Pacific news, podcast & articles

FBC Asia Pacific videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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