View all outsourcing firms


4.0/5 • Glassdoor rating


PERFORMATEL is a Canadian owned and run Call Center BPO with offices in Toronto, Canada and San Salvador, El Salvador which specializes in providing affordable and effective call center solutions for today’s global market.
Great Service – Outstanding Results



Public or Private


Seats or staff



$100 mil. - $250 mil.






Year Founded


Countries of fulfillment




Contact information

1 888-894-2216


About Performatel: Review and comparison

Performatel is an excellent call center solutions and Business Process Outsourcing (BPO) provider based in Mississauga, Canada, and San Salvador, El Salvador. The company has been offering customer-focused outsourcing services to international markets since its founding in 2003. 

The advanced company focuses on providing BPO offerings customized with data insights on a client’s customers. Their “analytics and reporting provide {business owners} with strong business intelligence that allows {them} to make informed decisions about [their] product or service.” 

Throughout its years of operation, the company expanded branch offices to locations in the United States and Canada. Performatel has between 500 and 1,000 employees, and its last reported revenue was $115.1 million

Performatel Outsourcing

Performatel prides itself on its data-driven approach, as well as its exceptional service quality, affordable rates, and total customer experience package. They also provide services for healthcare, IT, telemarketing, back office, and collection. 

Additionally, the company proudly showcases its Voice of the Customer program. Through this program, Performatel facilitates improved business strategies, return on investment, and other business improvements in the short term. 

Performatel’s BPO services and pricings

Performatel is a robust BPO service provider that offers the following solutions: 

  • Customer Support
  • Technical Support 
  • Customer Follow Up
  • Order Taking
  • Lead Generation
  • Virtual Assistant Services
  • Seat Leasing
  • Customer Retention
  • Real-Time Interpreting
  • Cross-selling/Up-selling
  • Retail Sales Support
  • Healthcare Support
  • Polling/Surveys
  • Telemarketing

The company also provides a variety of services to the telecommunications, e-commerce, financial service, IT, real estate, travel, utility, and franchise support industries, among several others. 

Performatel’s pricing

Performatel’s pricing structure is based on the specific needs of the client. The company ensures they provide between 50-60% savings when compared to companies based in the United States or Europe. 

How Performatel outshines its competition

Performatel drives success through a focus on people, processes, and technology. They pride themselves on having “the most advanced technologies paired with the most qualified people to provide the best customer experiences.” According to their official website, these aspects support the following: 


  • Excellence in a comprehensive customer experience package
  • An accessible Central American location 
  • Service in several languages
  • A range of customer interactions through voice, email, chat, social, and mobile channels
  • Live agent services
  • AI services

Moreover, Performatel prides itself on its cutting-edge approach to data and data-related insights provided to its client’s company decision-makers. 

Key executives

Bobby Lipton (Vice President, Business Development)

Bobby Lipton serves as the vice president of Performatel’s business development department. 

Rodrigo Linares (Vice President, Business Development)

Rodrigo Linares also serves as a vice president of Performatel’s business development department. 

Alexis Perez (Senior Vice President, Business Development)

Alexis Perez serves as the senior vice president of Performatel’s business development department. 

Further information on key executives is not yet public. 

Performatel reviews and comparisons

Current and former Performatel employees state there’s a strong sense of community among Performatel’s staff. While direct reviews of their services are not yet public, this sense of employee unity should translate into excellent customer service, technical support, and high-quality BPO implementations. 

Performatel’s contact information

Performatel’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Website https://

In addition, you may email them at [email protected] or call 1 888-894-2216.

Performatel news, podcast & articles

No news, podcast & articles available for this BPO

Performatel videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.