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IPI

About

Exceptional Customer Contact.
Our 30+ years of contact centre expertise in market sectors from gaming to retail has earned us the trust of our clients, from large corporations to SMEs.
With innovation in our DNA, we deploy pioneering solutions to help create the smartest, most efficient and secure contact centres in the world.

IPI is headquartered in Reading, with offices in central London and Manchester. We provide 24-hour service and support, nationwide.

Headquarters

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Public or Private

Public

Seats or staff

51-200

Revenue

$25 to $50 million (USD)

Industries

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Highlights

Alexa ranking

1,518,663

Domain Authority

40

Site traffic

225

OA ranking

-

Glassdoor rating

4.3

CrunchBase ranking

-

Details

Executive

Jane Dance, Head Of Marketing

Year Founded

2001

Countries of fulfillment

-

Sectors

-

Contact information

0118 918 4600

https://ipintegration.com

Social media

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About IPI: Review and comparison

As a business process outsourcing (BPO) company in London, United Kingdom, IP Integration focuses on customer service solutions. With a technological base, the firm can conduct call center operations from their four separate locations throughout Europe. 

Per their company website, IP Integration has innovation in its DNA. Therefore, they do not rely on standard procedures and processes to efficiently provide solutions for their clients and the businesses they serve. Instead, they take a forward-thinking approach that streamlines methods and increases revenue and customer satisfaction.

With 200 employees on their staff roster, IP Integration is considered a medium-sized BPO for its industry. However, the company has been in operation for 20 years and weathered many different economic changes while still meeting the demand for services.

IPI Outsourcing

Customer service is a component of every business that is critical to get right but also quite time-consuming. While many companies have a dedicated team for these needs, the influx of calls or queries can vary significantly throughout the year. Therefore, it is hard to staff a personal call center to meet customer needs accurately.

IP Integration takes the stress off of the CEO’s hands by providing innovative support solutions. Those who partner with the firm report higher revenue and customer satisfaction rates due to outsourcing support tasks to experts in the field.

IPI’s BPO services and pricings

As a customer service-oriented BPO, IP Integration includes a lineup of support-based services within their offerings. Some of these include:

  • Customer experience
  • Live chat agents
  • Call moderation
  • Call center operations
  • Inbound call management 
  • Outbound call assistance 
  • Email support
  • Customer support
  • Help desk ticket support
  • Ecommerce support
  • Lead generation
  • Data entry management
  • Order processing
  • Search engine optimization
  • Virtual assistance 
  • Voice agents
  • Customer support agents
  • Customer support representatives
  • Transcription aid
  • Call reviews

This list is not comprehensive, as the company prides itself on offering whatever service is needed to fulfill customer service goals. As a result, IP Integration continually adds new options for clients to take advantage of when needed.

IP Integration’s pricing

Due to the bespoke nature of the services provided, the company does not list package pricing or set costs on its website. Instead, they encourage prospective clients to reach out for a custom quote. 

How IPI outshines its competition

IP Integration has secured its place in the BPO industry for customer service and support as a multiple award-winning company for its services and quality. With a 10% increase in staff headcount over six months, they are growing with the demand and will likely continue to do so.

Key executives

Jane Dance (Head of Marketing)

Jane Dance joined IP Integration in 2015 as the Head of Marketing and continues to serve in that capacity today. 

Sat Sanghera (CEO)

Sat Sanghera is newer to the organization, having first served as an advisor to the board and now as CEO, effective December 2020.

IPI reviews and comparisons

With years of experience in the sector, IP Integration has risen to the top of the ranks in customer service BPO’s. With a lengthy staff tenure rate of over four years, the company is doing something right in directing the future of the business and staff towards success.

IPI’s contact information

IPI’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 0118 918 4600.

References

https://www.glassdoor.com/Overview/Working-at-IP-Integration-EI_IE954410.11,25.htm

IPI news, podcast & articles

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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