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B&F Call Center

5.0/5 • Glassdoor rating


Our services are always aiming to satisfy all of our customers’​ needs. B&F provides the best solution for every situation, this is why we can offer so much more than any other company.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Felix Murcia, CO-Owner/ CEO

Year Founded


Countries of fulfillment




Contact information


About B&F Call Center: Review and comparison

B&F Call Center is a dynamic customer care and inbound call center solutions and Business Process Outsourcing (BPO) services provider headquartered in Alpharetta, Georgia. The customer service outsourcing firm has provided high-level bilingual professionals and technology assets to multilingual markets since 2009.

Over a decade of experience and operating more than 150 seats, B&F Call Center hosts over 20 employees and reports an annual revenue of $6 million.

B&F Call Center Outsourcing

The customer service BPO firm takes pride in understanding the need to provide personalized support that exceeds client expectations. B&F Call Center utilizes skilled agents, modern infrastructure technology, and full-service operations with its management support personnel. Interested parties can reach out through the company’s contact page, or connect through social media channels Facebook, Twitter, and Instagram.

Additionally, B&F Call Center is a proud member of the Georgia Hispanic Construction association as the company professionals are bilingual in English and Spanish. It also holds an A+ rating as an accredited business with the Better Business Bureau.

B&F Call Center’s BPO services and pricings

B&F Call Center is a customer service-focused BPO solutions provider offering the following services:

  • Customer care
  • Live chat support
  • Outbound sales campaigns
  • Surveys and research
  • After-hours answering services
  • IT and computer support
  • Direct mail follow up
  • Appointment setting
  • Lead generation
  • Product advertising
  • Translation and transcription services
  • Client-directed customized services
  • IT development

The firm services a wide variety of companies in various industries in the US. Names include Peach Tree Commercial Capital NterNow, Comancho Painting LLC ACRIP Nacional Immigration & Injury, Siemens, Tesoro, Elite business CPA’s, Cathedral Bank, etc.

B&F Call Center’s pricing

B&F Call Center’s pricing depends on several factors, most specifically the company’s needs. However, the firm does offer prospective parties free quotes based on the service chosen on the company’s “Get A Quote” page.

How B&F Call Center outshines its competition

The BPO firm promises clients that all requirements will be met successfully. Call center, outbound services, and translation and transcription services each come with the following stated benefits:

  • Customized call center solutions that meet unique client needs
  • Superior customer care services utilizing dedicated high-level professionals
  • Guaranteed unbeatable solutions
  • Simultaneous cost-effective translation
  • Multiple IT projects and software to choose from based on industry

In addition, B&F Call Center continues to expand in its coverage of countries that speak Spanish, English, Portuguese, and French while offering time-zone flexibility.

Key executives

Felix Murcia (CEO, Co-Owner)

Felix Murcia has been the Chief Executive Officer (CEO) and co-owner since 2009. Murcia’s background and skillset come from a career in telecommunications, solution selling, and managed services. 

Bernardo Allan Dennis (CFO, Co-Founder)

Since its inception, Bernardo Allan Dennis has been the company’s Chief Financial Officer and co-founder of the company. He specialized in inbound and outbound multi-product bilingual call center solutions and adapted these services to various industries. 

B&F Call Center reviews and comparisons

B&F Call Center is a dynamic customer experience BPO solutions provider in Georgia, founded in 2005. While we currently do not have any reviews for B&F Call Center, interested parties can compare the firm to other small-sized multilingual BPO companies that service the US.

B&F Call Center’s contact information

B&F Call Center’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-866-276-7957.

B&F Call Center news, podcast & articles

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