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iCall Outsourcing

About

iCall was established in 2015 with an aim to provide superior contact center and Business Process Outsourcing (BPO) services to customers in Egypt, the GCC area, North America and Europe. iCall operates with a clear conviction: that successful business relationships come down to promises being kept, and it all starts from our leadership team to our expert agents who work for results and deliver nothing but quality.

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

99,117,959

Domain Authority

0.1

Site traffic

42

OA ranking

-

Glassdoor rating

NO RATING

CrunchBase ranking

-

Details

Executive

jason evangie, CEO

Year Founded

2015

Countries of fulfillment

-

Sectors

-

Contact information

202 25476176

https://www.icall.com.eg

Social media

About iCall Outsourcing: Review and comparison

In Egypt, iCall Outsourcing is a business process outsourcing (BPO) company specializing in call center operations and customer service. For businesses, customer service is at the center of all success, and the firm works to ensure that companies navigate the process with ease.

Per their company website, iCall Outsourcing prides itself on following through with promises made. The firm believes the key to success is fulfilling the promises that you state. With ever-changing trends and protocols worldwide, the firm prioritizes staying ahead of the curve for the benefit of those they partner with.

Founded in 2015, iCall Outsourcing employs 500 individuals throughout the company. As a medium-sized BPO in the industry, the firm can provide services to many corporations. However, they cannot work with as many as other more significant-sized BPO’s. 

iCall Outsourcing Outsourcing

Customer service is critical to the success of a company but not always easy to address. Many companies don’t have the appropriate staffing levels to accommodate support issues adequately. Therefore, it becomes pertinent to reach out to an outsourcing company like iCall Outsourcing.

At iCall Outsourcing, employees act as an extension of the client’s company and fulfill responsibilities as if they were there in-person and working directly with the team. Therefore, business owners can rest assured that their support needs are in good hands.

iCall Outsourcing’s BPO services and pricings

As a customer service and call center-focused BPO, iCall Outsourcing provides services and products that speak to that need. Some of the offerings include:

  • Appointment scheduling
  • Help desk support
  • Administrative assistance
  • Call center operations
  • Telesales
  • Inbound call support
  • Outbound call marketing
  • Lead generation
  • Technical support
  • Order management 
  • Human resources support
  • Back office administration
  • Debt collection 
  • Appointment setting
  • Customer care support
  • Automation
  • Artificial intelligence 
  • Customer acquisition 
  • Customer survey management
  • Customer retention
  • Data reporting
  • Data analyzation
  • Survey programming support
  • Survey optimization
  • Contact center hosting

iCall Outsourcing pricing

Due to the custom nature of the support packages offered to clients, the company does not provide generic pricing on its company website. To get a quote specifically tailored to your unique situation, you should reach out to the company and speak to a representative.

How iCall Outsourcing outshines its competition

Through iCall Outsourcing’s location in Egypt, which is considered one of the top global outsourcing destinations, they provide extensive support to business owners in the country. Egypt is top in outsourcing due to its massive labor pool, strategic geographical location, and booming economy. 

Key executives

Jason Evangie (CEO)

Jason Evangie occupies the role of Chief Executive Officer at iCall Outsourcing. Previously, he was a business owner for 20 years.

Ahmed Abdelhady (Operations Manager)

Ahmed Abdelhady serves in the position of Operations Manager at iCall Outsourcing. Before this, he worked in the telecoms industry.

iCall Outsourcing reviews and comparisons

iCall Outsourcing offers clients and businesses a seamless solution to human resources and staffing needs. With their location in Egypt’s top outsourcing talent hub, they have quickly soared to the top of the rankings for their industry. Prospective clients can compare the company to organizations such as Newco Communications, Tawzef, and ICS Outsourcing. 

iCall Outsourcing’s contact information

iCall Outsourcing’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 202 25476176.

References

https://www.glassdoor.com/Overview/Working-at-iCall-Outsourcing-EI_IE5394486.11,28.htm

 

iCall Outsourcing news, podcast & articles

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iCall Outsourcing videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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