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The Call Firm

0.0/5 • Glassdoor rating


The Call Firm (TCF) is a client-focused establishment. Throughout our history, TCF has served our clients with outsourcing solutions that help them gain efficiencies while cutting costs in today’s highly competitive business world. TCF currently supports approximately 1500 customers. As a US-based Business Process Outsourcing (BPO) provider, we’ve deployed a wide range of client driven solutions to our customers throughout North America and abroad. TCF is a U.S. owned and operated company. We specialize in providing end to end custom solutions that solve the challenges our clients face. TCF appeals to the needs of small and medium businesses, large enterprises, and not-for-profit organizations. Our unique approach to BPO services allows us to streamline processes and reduce costs. Specializing in Contact Center Solutions, Finance, and Data Management, TCF provides complete resolutions that will improve service, increase efficiency, and reduce risk. A TCF partnership allows our clients to focus on their core business while we manage and create end to end strategies that deliver results for them in today’s marketplace.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Marcell Kendall, Vice President Operations

Year Founded


Countries of fulfillment




Contact information

(888) 427-5611

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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