About The Office Gurus: Review and comparison
The Office Gurus is a Business Process Outsourcing (BPO) company that offers customer service solutions for businesses worldwide.
With its headquarters in the United States and locations in South America, this firm provides 24/7 service at a lower cost than in-house teams. The team of experts at The Office Gurus provides end-to-end integration solutions, call center services, exposes gaps in your current content, and more.
Since the company’s inception in 2002, this firm has grown to nearly 1,500 employees across its locations in four countries. This firm has reported revenues of USD 245-million.
The Office Gurus Outsourcing
The Office Gurus headquarters are in Florida. Since starting operations in 2002, this firm has expanded to include locations in El Salvador, Belize, and Jamaica.
The customer service masters at The Office Gurus are a team of empowered workers with previous call center experience. More than half of this firm’s employees have lived in the United States and have native to near-native English speaking and writing literacy.
The Office Gurus’s BPO services and pricings
The experts at The Office Gurus offer competent solutions for customer service problems across a wide variety of industries. Some of the BPO services provided include:
- Text support
- Email management
- Inbound and outbound call center support
- Social media monitoring
- Call traffic reports
- Call indexing and scoring
- Real-time call guidance
The Office Gurus’ pricing
Your company has the flexibility to choose the services you require without paying for those that bring no benefit to your business. Contact a customer service master from The Office Gurus for a free customized quote.
How The Office Gurus outshines its competition
In two decades of being in business, this firm has been awarded a wide array of certifications and accolades that make it stand out from other BPO service providers. Some of the ways The Office Gurus outshines its competition is through:
- Call recording for quality assurance
- Intuitive assignment of calls to the most qualified service representative
- Ongoing staff training
- Safr© Compliant Credit Card IVR
- Level 1 PCI DSS Certification
- HIPPA Verification
- Awarded as the Best Global Call Center and Business Process Outsourcing Provider by Latin America News
- Ranked number ten on Forbes list of Superior Group of Companies
Dominic Leide (President)
Dominic Leide has worked as the President of The Office Gurus for over twelve years. With experience as Branch Manager and Vice President in other successful firms, he brings industry know-how that is key to this company’s success.
Jaimie Bell (VP of Client Solutions)
Jaimie Bell has worked with this firm in client solutions for over nine years. Growing from Manager to Director and then Vice President of Client Solutions, she is an integral part of customer satisfaction from this firm.
The Office Gurus reviews and comparisons
This firm boasts a 4.5 out of five-star rating on Google Reviews and a 4.8/5 on Featured Customers. Read more testimonials from past clients and case studies on their official website. This firm is also proud to be a consecutive gold winner of Best Place to Work in the call center industry in El Salvador.
The Office Gurus’s contact information
The Office Gurus’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1-888-847-7422.