KPSG Group

KPSG Group was established in 1990 as Indonesia’s first outsourcing company. It has then evolved into a trusted partner for organizations seeking scalable, future-ready solutions that enhance both customer and employee experiences.

At present, KPSG Group is renowned as one of the leading CXaaS, BPaaS, and MPHRO dedicated to transforming business operations through a blend of human expertise, advanced technology, and intelligent processes.

KPSG Group specializes in Customer Experience as a Service (CXaaS), Business Process as a Service (BPaaS), and Multi-Process HR Outsourcing (MPHRO). It delivers integrated services designed to optimize operations, reduce complexity, and drive sustainable growth. 

Each solution reflects a deep understanding of client needs and a commitment to operational excellence.

After rebranding as DEOS Group in 2020 to reflect its evolving focus, the company reinstated the KPSG brand in 2023, paying tribute to its legacy while reinforcing its vision for innovation and transformation. 

This strategic move highlights KPSG’s enduring reputation and its mission to provide intelligent business solutions that elevate performance across industries.

KPSG Group enables organizations to offload non-core functions, allowing them to focus on their strategic priorities. 

Through proven expertise in human resources, information systems, and supporting technology, this premier third-party solutions company continues to lead the way in operational excellence across Southeast Asia.

As Indonesia’s top BPaaS provider, KPSG Group supports over 150 clients and manages a network of more than 4,500 outsourced professionals. 

Its proven track record includes processing over 22,000 employee payrolls and handling 10 million+ AI-driven customer interactions.

With a strong presence across two countries, KPSG operates four offices, two BPO workshop centers, 13 recruitment hubs, and a dedicated training facility. 

This infrastructure allows the company to provide seamless, end-to-end outsourcing services across customer experience, HR processes, and administrative functions.

KPSG Group’s outsourcing solutions empower businesses to streamline operations, reduce overhead, and focus on core growth strategies. 

Through continuous innovation and a commitment to service excellence, it remains the go-to partner for companies seeking long-term, performance-driven outsourcing support.

KPSG Group offers the following specialized solutions: 

• Customer Experience Solutions 

• • Digital Marketing 
  • Outbound & Inbound Contact Center
  • Intelligent Messaging
  • Advanced Video Solution
  • Customer Engagement Management
  • Data-Driven Insight
  • Next-Generation Voice Technology
  • Knowledge Base Management
  • Quality Management
  • Data Management

• BPO Solutions
  • Outbound Contact Center
  • Inbound Contact Center

• Employee Experience Solutions

• • Recruitment & Selection Process Services
  • Employee Administration & Registration Services
  • Payroll Processing Services
  • Time Management Services
  • Operational Support Management Services
  • Employer of Record (EOR)

• ITO Solutions
  

• • Arsi – Intelligent Customer Experience Platform

KPSG Group’s pricing

KPSG Group offers flexible pricing models designed to match each client’s unique operational requirements. The team collaborates closely with businesses to develop transparent, scalable cost structures that support long-term objectives and deliver measurable value.

To explore customized solutions and request a quote, reach out directly to its team of specialists  through the contact form available on the official KPSG Group website.

KPSG Group leads the way in business process outsourcing by delivering smart, secure, and adaptable solutions that drive operational excellence:

Cloud-based flexibility

KPSG Group takes full advantage of cloud-based systems to support dynamic business operations. Its solutions are built to adapt to changing workflows, allowing businesses to scale up or adjust seamlessly without disrupting performance.

Cost-efficient technology

It provides advanced BPaaS solutions at competitive prices, delivering high performance without inflating costs. The combination of modern tools and operational efficiency gives clients a significant edge in managing resources.

Strong compliance and stability

KPSG Group’s specialists are backed by deep experience in IT compliance and Behavioral Governance. These experts align their operations with local and regional regulations. This level of stability builds trust and long-term confidence among clients.

Quick, responsive support

KPSG’s teams respond rapidly to client needs, offering prompt solutions that minimize downtime and keep operations running smoothly. This proactive approach helps businesses maintain continuity even during unexpected challenges.

Custom configuration capabilities

The company provides systems that can be configured to meet specific operational requirements, supporting diverse business models across industries. Flexibility allows clients to implement solutions that align closely with their workflows and long-term goals.

Data security standards

KPSG Group adheres to strict data protection protocols, backed by ISO and PCI DSS certifications, reinforcing its commitment to secure operations. These standards safeguard sensitive information and build client confidence across all service engagements.

KPSG Group’s forward-thinking approach and commitment to client success position the company ahead of its competitors in today’s fast-moving business environment.

Yulianto (President Director & CEO)

Yulianto serves as the President Director and CEO of KPSG Group, leading the company’s strategic direction and operational growth. He has over two decades of experience in business process outsourcing and technology services. 

As the leader, he’s the force behind driving innovation across CXaaS, BPaaS, and MPHRO solutions. 

His leadership has guided KPSG’s transformation into a modern, tech-driven organization. Yulianto is known for building agile teams, forging strong client relationships, and expanding KPSG’s presence across Southeast Asia’s competitive business landscape.

KPSG Group is a reputable CXaaS, BPaaS, and MPHRO provider in Indonesia. While we don’t have reviews for the firm at this time, we suggest a comparison to other top-tier third-party solutions providers across the globe. 

This comparison helps you evaluate KPSG Group’s offerings against its competitors, and ultimately, assists you in making a well-informed decision for your business.

KPSG Group’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.kpsg.com

LinkedIn https://www.linkedin.com/company/kpsgofficial/

Facebook https://www.facebook.com/deosgroup.id/

In addition, you may email them at [email protected] or call 021-5229910.