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DynamiCall

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About

We are a multichannel Contact Center with several years of experience, we offer our clients contact center outsourcing solutions with specialization in sales (Outbound) and customer service (Inbound), collections, loyalty, surveys, database updates and Back office; with a complete strategy that allows us to adapt to our clients’ processes and apply the best practices experienced in the industry. We combine efficiency, flexibility and improvement, ensuring that our clients’ investment is reflected in greater productivity.

Headquarters

-

Public or Private

Partnership

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

15

Site traffic

746

OA ranking

-

Glassdoor rating

4.5

CrunchBase ranking

-

Details

Executive

Jair Sergio Palomino Cabrera, Operations manager

Year Founded

2007

Countries of fulfillment

-

Sectors

-

Contact information

5117432020

https://www.dynamicall.com

Social media

About DynamiCall: Review and comparison

DynamiCall is the top BPO contact center provider in Peru, delivering quality call services and reliable support. The company is massive with a plethora of resources, including thousands of knowledgeable employees passionate about customer service and sales.

DynamiCall Outsourcing

This BPO company uses a variety of modern technologies to enhance its services, such as HTML5, jQuery, Google Fonts, and more. They aim to offer their clients the best BPO services at a reasonable price, helping companies of all sizes improve customer retention, expand their business, and streamline operations.

DynamiCall’s BPO services and pricings

Check out the helpful services offered by DynamiCall. 

  • Customer service
  • Inbound claims
  • Information and consultations
  • Promotional management
  • Sales, presales, and appointments
  • Outbound database generation and update
  • Customer satisfaction surveys
  • Customer loyalty programs
  • Call center consulting
  • Call center selection and training
  • Call center management and control
  • Information technology
  • Claims management under Osiptel or Indecopi regulations
  • Postpaid line approval with scoring analysis
  • BPO operational support
  • BPO claims support
  • BPO couriers
  • Technical delivery
  • Speech analytics
  • ChatBots
  • Intelligent IVRs
  • Development of web applications and client-server
  • Mobile application development
  • System Integration
  • Management of CTI integration with various platforms
  • Omnichannel services with Whatsapp (official API), Facebook Messenger and Wall, Twitter, Instagram, Email, and Youtube
  • Synchronized management strategy

As you can see, DynamiCall has a robust list of services for companies to take advantage of. 

DynamiCall’s pricing

You can reach out to DynamiCall for a pricing quote. The cost of their services will depend on the size of your business and your specific outsourcing and call center needs. DynamiCall tries to offer its clients the most cost-effective solutions possible. 

How DynamiCall outshines its competition

DynamiCall stands apart from its competitors in the BPO industry, offering top-notch services and staff members who are always professional and knowledgeable. 

  • The largest Peruvian multichannel contact center
  • Over a decade of BPO experience
  • Specialization in outsourcing sales, retention, and back office services
  • Comprehensive customer service strategy
  • Analysis of customer satisfaction and financial results

DynamiCall is always trying to step up its game. While its competitors are content offering the same services and quality operations year after year, DynamiCall constantly evaluates its success and customer satisfaction so it can improve its tactics. The company is always looking for new and innovative strategies for improving its services to make its clients even more satisfied. 

Key executives

  • Enrique Beltran Cornejo (CEO and Founder)

The CEO and founder of DynamiCall is Enrique Beltran Cornejo. He is based in Peru and began the company because he saw companies struggling to manage their own call centers. He has experience in the BPO industry and wanted to create a reliable and professional call outsourcing center. 

DynamiCall reviews and comparisons

While the services and customer reviews exemplify how wonderful DynamiCall is, they also have several prestigious awards proving their excellence in customer service and outsourcing operations. They have received the Contact Excellence Award, Business Innovation Award, and more. Plus, they are GMD-certified and received admission onto the stock exchange market.

DynamiCall’s contact information

DynamiCall’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 5117432020.

DynamiCall news, podcast & articles

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DynamiCall videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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