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SMITH.AI

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About

Founded by a team from Google, Apple, and Intuit, Smith.ai is known for superior call answering services. Our friendly, professional virtual receptionists answer calls, web chats, and texts, book appointments, qualify leads, handle new customer intake, answer questions, and make outbound calls for you and your business. You get the experience of an in-house receptionist, at a fraction of the cost. Our clients say it’s the “best business decision”​ they’ve made.

What SMITH.AI offers its clients

virtual receptionists, call answering, lead qualification, lead intake, CRM integration, calendar integration, appointment scheduling, outbound calls, customer support, attorney answering service, phone answering service, remote receptionists, live receptionists, US answering service, virtual answering service, website chat, chatbot, artificial intelligence, machine learning, live chat, and law firm intake

How SMITH.AI outshines the competition

Our goal is to make your business more efficient and productive. We save you time and money, keep your existing clients happy, and help you grow your business with qualified leads.

Headquarters

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Public or Private

Private

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

71

Site traffic

34,618

OA ranking

-

Glassdoor rating

4.2

CrunchBase ranking

-

Details

Executive

Justin Maxwell, Cofounder & Chief Design Officer

Year Founded

2015

Countries of fulfillment

-

Sectors

-

Contact information

(650) 727-6484

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https://smith.ai/

Social media

About SMITH.AI: Review and comparison

Smith is a Business Process Outsourcing (BPO) telecommunications and digital communications service provider. Since 2015, the company has provided virtual receptionist and call-answering services, marketing outreach campaigns, and live web chat services that include texts and real-time artificial intelligence (AI) responses. 

SMITH.AI Outsourcing

Smith’s headquarters are in Los Altos, California, with most of the hundreds of employees working from their homes spread across North America. 

The company provides answering services, chat and messaging services, and sales and promotion outreach for companies across all business sectors, including legal, IT, media, finance, Software as a Service (Saas), construction, medical and health care, and more. 

SMITH.AI’s BPO services and pricings

Smith is a call center and communications outsourcing provider that offers virtual receptionists, outreach campaigns, and web chat and messaging options. Some specific services the company provides include:

  • 24/7 live receptionists
  • 24/7 live chat
  • AI-powered real-time responses 
  • Payment collection and processing integration
  • Appointment setting and callback scheduling
  • Outbound calls
  • Spam and sales call blocking with call screening
  • Small to large outreach campaigns
  • Soliciting client reviews
  • Sales prospecting and follow-up
  • Marketing promotions

Most services come as part of a package, but they have a long list of add-on services clients can request. 

Smith’s pricing

Smith’s pricing varies by service, level, and the number of add-ons a client wants. The company’s packages range from the smallest Live Receptionist package at $240 per month for up to 30 calls to their Pro Outreach Campaign package at $3000 per month for up to 1000 conversations. 

Each type of service is also available in a custom plan for high-volume clients that need call answering, chat, or campaign outreach at a volume not covered by the existing packages. Interested parties can book a consultation to learn about their custom plans. 

How SMITH.AI outshines its competition

The founders worked for tech giants like Google and Apple and enterprise corporations like Intuit and Home Depot. They understand what makes a business a success and bring that knowledge to this company.

Smith has clients and partners that are some of the biggest names in their industries, like CallRail, Nyman IP, and NewWave Financial Services. 

Key executives

Aaron Lee (Co-Founder and CEO)

Aaron Lee holds multiple degrees, including a BA in Computer Science from Cambridge. He also earned an MA and a Ph.D. in Computer Science from Princeton University. Mr. Lee was an Angel Investor and served as an advisor for many companies like NerdWallet and TrustCloud before co-founding Smith.ai. 

Justin Maxwell (Co-Founder and Chief Design Officer)

Justin Maxwell worked for corporate powerhouses like Apple and Google before co-founding this BPO company and becoming, what he calls, the Chief Experience Officer. 

Mr. Maxwell also spent a year as a designer for Theranos, but his integrity led him to leave when he realized the founder was defrauding investors. His experience with Elizabeth Holmes and the company is detailed in “Bad Blood” by John Carreyrou.

SMITH.AI reviews and comparisons

Smith is a call-center solutions provider with a global reach and a specialization in AI and call-center technology. Employee reviews of Smith are generally positive at sites like Glassdoor, with an average of 4.6 stars and a 97% approval rating for the CEO. 

Client reviews on TrustPilot also average 4.6 stars, which gives them a rating of Excellent. 

We recommend comparing the company to other large and mid-sized communications outsourcing companies based in the United States. 

SMITH.AI’s contact information

SMITH.AI’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

References

https://www.crunchbase.com/organization/smith-ai

https://www.glassdoor.com/Overview/Working-at-Smith-ai-EI_IE1997017.11,19.htm

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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