About SMITH.AI: Review and comparison
Smith is a Business Process Outsourcing (BPO) telecommunications and digital communications service provider. Since 2015, the company has provided virtual receptionist and call-answering services, marketing outreach campaigns, and live web chat services that include texts and real-time artificial intelligence (AI) responses.
Smith’s headquarters are in Los Altos, California, with most of the hundreds of employees working from their homes spread across North America.
The company provides answering services, chat and messaging services, and sales and promotion outreach for companies across all business sectors, including legal, IT, media, finance, Software as a Service (Saas), construction, medical and health care, and more.
SMITH.AI’s BPO services and pricings
Smith is a call center and communications outsourcing provider that offers virtual receptionists, outreach campaigns, and web chat and messaging options. Some specific services the company provides include:
- 24/7 live receptionists
- 24/7 live chat
- AI-powered real-time responses
- Payment collection and processing integration
- Appointment setting and callback scheduling
- Outbound calls
- Spam and sales call blocking with call screening
- Small to large outreach campaigns
- Soliciting client reviews
- Sales prospecting and follow-up
- Marketing promotions
Most services come as part of a package, but they have a long list of add-on services clients can request.
Smith’s pricing varies by service, level, and the number of add-ons a client wants. The company’s packages range from the smallest Live Receptionist package at $240 per month for up to 30 calls to their Pro Outreach Campaign package at $3000 per month for up to 1000 conversations.
Each type of service is also available in a custom plan for high-volume clients that need call answering, chat, or campaign outreach at a volume not covered by the existing packages. Interested parties can book a consultation to learn about their custom plans.
How SMITH.AI outshines its competition
The founders worked for tech giants like Google and Apple and enterprise corporations like Intuit and Home Depot. They understand what makes a business a success and bring that knowledge to this company.
Smith has clients and partners that are some of the biggest names in their industries, like CallRail, Nyman IP, and NewWave Financial Services.
Aaron Lee (Co-Founder and CEO)
Aaron Lee holds multiple degrees, including a BA in Computer Science from Cambridge. He also earned an MA and a Ph.D. in Computer Science from Princeton University. Mr. Lee was an Angel Investor and served as an advisor for many companies like NerdWallet and TrustCloud before co-founding Smith.ai.
Justin Maxwell (Co-Founder and Chief Design Officer)
Justin Maxwell worked for corporate powerhouses like Apple and Google before co-founding this BPO company and becoming, what he calls, the Chief Experience Officer.
Mr. Maxwell also spent a year as a designer for Theranos, but his integrity led him to leave when he realized the founder was defrauding investors. His experience with Elizabeth Holmes and the company is detailed in “Bad Blood” by John Carreyrou.
SMITH.AI reviews and comparisons
Smith is a call-center solutions provider with a global reach and a specialization in AI and call-center technology. Employee reviews of Smith are generally positive at sites like Glassdoor, with an average of 4.6 stars and a 97% approval rating for the CEO.
Client reviews on TrustPilot also average 4.6 stars, which gives them a rating of Excellent.
We recommend comparing the company to other large and mid-sized communications outsourcing companies based in the United States.
SMITH.AI’s contact information