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3.5/5 • Glassdoor rating


ServiceSource International, Inc. (NASDAQ: SREV) is a global outsourced go-to-market services provider that accelerates B2B digital sales and customer success transformation. Our expert sales professionals, data-powered insights and proven methodologies scale and reimagine customer journey experiences (CJX™) into profitable business outcomes. Backed by more than 20 years of experience, ServiceSource drives billions of dollars in client value annually, conducting commerce in 45 languages and 178 countries. To learn more about how we design, develop and manage proven CJX solutions that transform the agility, speed, efficiency and value of our clients’ go-to-market initiatives, visit



Public or Private


Seats or staff



$100 to $500 million (USD)





Christopher Carrington, Board of Director

Year Founded


Countries of fulfillment




Contact information


About ServiceSource: Review and comparison

ServiceSource is a Business Process Outsourcing (BPO) solutions provider that specializes in customer success transformation and accelerating B2B digital sales. This BPO service provider employs highly experienced sales professionals, data-driven analysis, and best-practice methods to scale and redesign customer experience journeys into desirable business outcomes. 

With over two decades of experience, Service Source conducts business in 178 countries and 45 languages, driving billions in client value each year.

ServiceSource Outsourcing

ServiceSource employs a team of over 3,000 “Sourcers,” a diverse, inclusive, highly experienced team of customer success, sales, and business professionals from all over the globe. 

This BPO solutions provider fosters a high-performing culture of opportunity, success, and growth for its partners, clients, and team members.

ServiceSource emphasizes four core values: Dedication, Collaboration, Trust, and Caring. These values energize the company’s commitment to deliver for its clients and give back to its community. ServiceSource provides 15,000 hours annually to community improvement.

ServiceSource’s BPO services and pricings

ServiceSource offers the following solutions to meet the needs and goals of its client companies:

Inside Sales

  • Lead Qualification
  • Lead Conversion
  • Account Management

Customer Success

  • Onboarding
  • Adoption
  • Renewals Management


  • Data Analysis
  • Reporting
  • Attrition minimization

Channel Management

  • Partner Success Management
  • Onboarding and Enablement
  • Channel Performance Insights

ServiceSource’s pricing

ServiceSource provides carefully-crafted solutions packages that are tailored to meet each particular client company’s specific needs and goals. Thus, no two service packages are identical, and pricing varies accordingly.

Contact ServiceSource for a consultation and quote.

How ServiceSource outshines its competition

ServiceSource stands out among its BPO solutions provider peers for several reasons.

ServiceSource maintains an intense focus on aiding some of the largest brands in the world in forging connections with their SME customers by understanding the unique challenges those customers face.

This BPO service provider delivers the insights, infrastructure, and scale that lead not just to immediate gains but to long-lasting results. 

ServiceSource takes a comprehensive and collaborative approach to its BPO services. It consistently delivers successful outcomes for its clients and offers unparalleled expertise and experience. With its carefully tailored service packages, ServiceSource unlocks speed and scale for its client companies and nurtures their long-term relationships with their customers

Key executives

Christopher Carrington, Board of Directors

Christopher Carrington has served as Chief Executive Officer and Board of Director for ServiceSource since December of 2014. He also currently serves as CEO of Omni Interactions and Chairman of the Board of iQor. 

He received his B.A. in Economics from Indiana University Bloomington in 1983 and his graduate degree in Executive Business Development, Business Administration and Management from the Wharton School of Business in 1998. His areas of expertise are outsourcing, strategy, and leadership. 

ServiceSource reviews and comparisons

ServiceSource receives praise from its clients for the outcomes it generates. Clients note that their customer experience feedback has improved drastically thanks to their partnership with ServiceSource.

Clients also note the experience and professionalism of the staff at ServiceSource and the effectiveness of its data- and tech-driven approach to BPO solutions.

ServiceSource’s contact information

ServiceSource’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 855-267-9190.


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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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