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Smiles on Demand

4.7/5 • Glassdoor rating



Purok 5, Sibulan, 6201 Negros Oriental, Philippines, Philippines

Public or Private


Seats or staff



$10 mil. - $25 mil.






Year Founded


Countries of fulfillment




Contact information



About Smiles on Demand: Review and comparison

Smiles on Demand, by Vervent Inc., is dedicated to offering complete operations management and oversight designed to streamline business and reduce stress. 

The company was founded in 2012 and has helped clients of every size launch successful teams in the Philippines. No matter how many support members you need, Smiles on Demand is ready to provide and grow with you.  

Smiles on Demand Outsourcing

Smiles on Demand has an extensive outsourcing process that ensures tailor-made solutions to empower businesses to evolve. 

It boasts the following qualities: 

  • Risk-free partnership – You’ll only need to financially commit once a trusted team has been built for you. 
  • Free training period – Smiles on Demand provides free training to make your team fully operational. 
  • Resilience with relievers – Fully-trained team members cover absences to ensure uninterrupted operations. 
  • Eliminate legal liabilities – Smiles on Demand will handle all legal and employment complexities for you. 
  • Regular calibration meetings – An operations manager holds regular meetings so you can stay informed about your team’s performance. 
  • Robust data security – A dedicated compliance team ensures data security and adherence to all data protection policies. 
  • Direct team communication – You can enjoy direct communication with your team and operations manager. 
  • Seamless IT integration – The Smiles on Demand system integrates with your existing telecoms and IT infrastructure. Alternatively, you may access their own fully-featured phone systems. 
  • Cost savings and employee satisfaction – Enjoy lower costs due to strategic locations and efficient operations. 
  • Performance-based rewards – The Smiles Performance Bonus enables your team to earn up to 50% on top of their basic salary. 
  • Excellence through clear expectations – Smiles on Demand creates a detailed operations manual modified to client standards. 

Smiles on Demand’s BPO services and pricings

Smiles on Demand primarily focuses on the areas of customer experience and back office. 

  • Customer experience – Smiles on Demand specializes in creating excellent customer experiences to help businesses across different industries build long-lasting relationships. 
  • Back office services – Smiles on Demand can handle all the back office intricacies so you can focus on your core business.

Its back office solutions cover:

  • Content moderation
  • Data entry
  • Photo evaluation
  • Background checks
  • E-commerce administration
  • CMS administration
  • Cross-system data entry
  • Categorizing and tagging

Smiles on Demand’s pricing

Smiles on Demand currently has no publicly available pricing plans. If you’re interested in partnering with this BPO, you may reach out to them via their contact information below. 

How Smiles on Demand outshines its competition

By outsourcing with Smiles on Demand, clients can receive the following benefits:

  • 24/7 staffing support for various roles
  • Two weeks of free training with no upfront set-up costs and no long-term commitments
  • Native English- speaking support staff, from as any as two to 2000 team members
  • Easy, flexible IT recruiting, training, and integration to enable staff to begin working in just a few weeks


  • Expanded bandwidth, reduced expenses, and overall business growth  

Key executives

Graham Innes (Chief Executive Officer)
Graham Innes founded Smiles on Demand with his wife, Jane. He has served as the company’s CEO since its inception. Prior to founding the company, he worked in IT and technical security. 

David G. Smith (Chief Operating Officer)

David G. Smith has vast experience in the offshoring and outsourcing industry. As the COO of Smiles on Demand, he brings strong leadership and business development skills with him. 

Smiles on Demand reviews and comparisons

Smiles on Demand is an innovative contact center and BPO solutions provider in the Philippines. 

While we currently do not have any reviews for Smiles on Demand, we suggest a comparison of the firm to other boutique BPO providers in the Philippines.

Smiles on Demand’s contact information

Smiles on Demand’s main headquarters is located in:

Purok 5, Sibulan, 6201 Negros Oriental, Philippines, Philippines

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

Smiles on Demand news, podcast & articles

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Smiles on Demand videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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