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3.7/5 • Glassdoor rating


We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands.

Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ team members and 60 languages, means we can deliver flexible solutions that leverage our unique expertise in cultural nuance – essential for true excellence in CX.

What Majorel offers its clients

Customer Relationship Management, Customer Service,, Robotic Process Automation, Automated Interaction, Chatbots, Voice Assistants, and Analytics

How Majorel outshines the competition

We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety.



Public or Private


Seats or staff



$1 bil. - $5 bil.





Erick Carcamo, Vice President

Year Founded


Countries of fulfillment




Contact information


About Majorel: Review and comparison

Majorel is a company that designs, builds, and delivers end-to-end customer experience for some of the world’s most respected brands. It was created in 2019 when two powerful corporations, Bertelsmann and Saham, joined forces to form a customer experience organization.

Through innovative, outsourced contact center solutions and digital engagement, Majorel focuses on providing customized BPO solutions across eight industries:

  • Banking & Finance
  • Automotive
  • Telecoms & Media
  • Global Internet
  • Insurance
  • Travel & Hospitality
  • Consumer Products & Retail
  • Utilities & Energy

Majorel is a global company with over 78,000 employees, spanning five continents, 41 countries, and over 60 languages. The pandemic issued in an era of the work-at-home employee. 

Adjusting to the times, Majorel reshaped its employee model and offered work-at-home positions, giving many job security and increased productivity, giving the clients what they needed to increase their businesses. 

The company’s first half of the year reports net revenues of approximately €976 million, which was a lot more than the previous year.

Majorel Outsourcing

Since its beginnings, Majorel’s outsourcing department has set out to educate and facilitate outsourcing strategies and programs for global businesses. As global companies, it is imperative that they foster a close relationship with their clients and control their brand, regardless of the size of the customer database.

Today’s workforce is global, covering different countries, regions, and multiple languages. Being able to navigate cultural waters enables your business to succeed. Majorel’s global delivery center covers 41 countries and approximately 60 languages. 

There are 20 locations, including 23 multi-lingual hubs. Majorel’s international recruitment and training enable them to find the right people to represent your brand and its mission.

Majorel’s BPO services and pricings

Majorel is a trendsetting outsourcing provider offering the following services:

  • Deep Vertical Know-How: Services offered include insurance claims management, automotive e-mobility training, and specialized back office services.
  • Proprietary Digital Solutions: A suite of tools to connect the front office and the back office services seamlessly. 
  • Majorel Acquire: This is a lead generation and management system.
  • Majorel Perfect Match: Insurance workflow and business rules management, decision support, and deadline management
  • Majorel Lingua: Currently, this service covers approximately 50 languages and joins machine translation AI with crowd-based human quality control.
  • Specialized Digital Solutions: Consumer Data platform, customer loyalty suite, and social media suite.

Majorel’s pricing

Majorel’s pricing for their services are not listed publicly on their website at this time.

How Majorel outshines its competition

Majorel’s company culture makes it outshine its competition. The 5 Pillars of Customer Relations govern every aspect of the company.

The Five Pillars of Customer Relations

  • Inclusive and Diversity
  • Conserving natural resources through local incentives.
  • Employee Rights & and Fair Working Conditions
  • Corporate Citizenship

Key executives

  • Thomas Mackenbrock- CEO
  • Otmane Serraj- CFO
  • Dominique Decaestecker CEO Middle East
  • Marc Noortman- CCO

Majorel reviews and comparisons

Majorel provides customer relations and outsourcing that stand far above the others. They specialize in pushing businesses forward by perfecting customer relations. The executives at Majorel continue to invent cutting-edge technology that improves outsourcing and customer relations to new levels.

Majorel’s contact information

Majorel’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 33-321115119.

Majorel news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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