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3.7/5 • Glassdoor rating


TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.



Public or Private


Seats or staff



$1 bil. - $5 bil.





Jeff Puritt, President & CEO

Year Founded


Countries of fulfillment
  • Bulgaria
  • Canada
  • China
  • El Salvador
  • France
  • Germany
  • Guatemala
  • India
  • Italy
  • Japan
  • Morocco
  • Philippines
  • Romania
  • South Africa
  • Spain
  • Turkey
  • United Kingdom
  • United States
  • Customer Service
  • Full service BPO
  • IT Services and IT Consulting
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

65 6327 5603


About Telus: Review and comparison

TELUS International (Bulgaria) is a global leader in the field of Business Process Outsourcing solutions, making it the biggest employer in the BPO industry in Bulgaria. 

The company comprised a team of 3800 well-educated and highly-skilled members in the three delivery centers — two in the capital, Sofia, and one in the second-largest city in Bulgaria, Plovdiv. 

TELUS International Bulgaria offers expertise in contact center solutions, customer service support, content moderation, and IT solutions for global clients in over 50 languages. 

Telus International, which is a leading provider of digital customer experience (CX) innovators that deliver next-generation digital solutions, expanded operations in Bulgaria in 2012.

Telus Outsourcing

TELUS International Bulgaria is headquartered in Sofia and Plovdiv, Bulgaria. The company provides end-to-end digital transformation and integrated customer experience solutions for customers across the globe. 

TELUS International Bulgaria uses state-of-the-art technology and advanced analytics to better understand customer needs. 

TELUS International Bulgaria partners with businesses across high-growth industry verticals, including tech and games, eCommerce and fintech, communications and media, travel and hospitality, healthcare, and automotive. 

Telus’s BPO services and pricings

TELUS International Bulgaria has laser-focused on high-value engagements using exceptional best customer experience and technical teams globally powered by next-gen digital solutions. 

The firm offers a variety of services to its clients, including:

AI Data Solutions

  • Data collection
  • Data annotation
  • Data validation and relevance
  • Linguistic annotation
  • AI training data

Customer Experience

  • Work anywhere / Work from home
  • Contact center outsourcing
  • Technical support
  • Customer acquisition
  • Healthcare / patient experience
  • Outsourced collections

Digital Experience

  • AI & Bots
  • Omnichannel CX
  • Enterprise mobility solutions
  • Cloud contact center
  • Big data analytics
  • Platform Transformation
  • UX / UI design

IT Lifecycle

  • Cloud platform solutions
  • Google Cloud partner
  • App dev and management
  • Quality assurance & testing
  • System operations
  • IT service desk
  • Internet of Things (IoT)
  • Engineering solutions
  • Enterprise platform services

Advisory Services

  • Digital strategy
  • CX process consulting
  • Data and customer analytics
  • Workforce management
  • Learning excellence solutions
  • Business and process transformation

Trust, Safety & Security

  • Content moderation solutions
  • Fraud prevention and detection

Back Office & Automation

  • Robotic Process Automation (RPA)
  • Talent acquisition solutions – RPO
  • Finance and Accounting
  • Supply chain management

TELUS International (Bulgaria) pricing

TELUS International (Bulgaria) established a pricing plan that was customized to business needs. For a more detailed breakdown of the firm’s pricing structure, interested customers can contact the company to have an accurate price estimate.

How Telus outshines its competition

TELUS International (Bulgaria) is a well-known award-winning outsourcing company that design, build, and delivers high-tech, high-touch customer experiences powered by next-gen digital solutions.

The company has been named on the Forbes list of Best Employers for Diversity in 2022. Moreover, TELUS International has been named a “Leader” in 2021-2022 Worldwide Digital Customer Care Services MarketScape by a global research firm IDC MarketScape.

Key executives

Jeff Puritt (CEO)

Jeff Puritt has been the CEO of TELUS International since 2008, with considerable expertise in law, finance, and technology. He is an alumnus of  York University with a BA degree in Political Science and Osgoode Hall Law School with a Bachelor of Laws.

Michel E. Belec (Chief Legal Officer)

Michel E. Belec has been the legal advisor of TELUS International since 2008. He is an alumnus of York University and Osgoode Hall Law School. He provides expertise in giving responsive, practical law and governance advice to the company. 

Telus reviews and comparisons

TELUS International (Bulgaria) has been a multilingual provider of digitally-driven customer experience and outsourcing solutions, delivering high-quality services.

This well-established firm has received several awards and recognition and has been named on the Global Outsourcing 100 list for a sixth consecutive year. 

The company has been a digital enabler, powering customer experiences on behalf of more than 600 global clients.

Telus’s contact information

Telus’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:


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