View all BPO Companies

Excelsia BPO Services

  • Text here

About

In a nutshell, We’re a 50-seat capacity, call center operation in the Philippines and we ready to expand anytime.  70% of our clients are US based, and the other 30% are based in South East Asia.  In terms of services we are offering, we have Inbound and Knowledge Processes such as Online Game Player Support, Customer Service, Data Processing, IT and Help-desk Support; Online Language Teaching, and so on; We also offer Outbound and Marketing Processes such as Appointment Setting and Product Sales.

Excelsia BPO Services office

The company sits on the 14th floor of Picadilly Star building in Bonifacio Global City (BGC). The building houses several BPOs such as KMC Solutions and several multinational companies. Being on one of the business centers in Manila, BGC provides a mixture of residential, commercial, and business services for its residents to give them a convenient and luxurious lifestyle in the city.

Excelsia BPO Services address

1403 Picadilly Star building, 27th corner 4th Avenue, Bonifacio Global City, Taguig, NCR, Philippines

What Excelsia BPO Services offers its clients

We provide world-class but cost-efficient core processes to several small-medium size businesses. We have proven unrivaled expertise and capabilities across various industries and business functions as we bring fresh ideas to develop our clients’ business operations. Excelsia BPO delivers the right customer management solutions that span your customer’s entire life cycle.

How Excelsia BPO Services outshines the competition

With almost a decade of experience in providing best-in-class solutions to SMEs and large global enterprises alike, we have established strong partnerships that lead to our clients’ growth. More than our competence, our value proposition has always been partnering with, rather than just servicing our clients.

Excelsia BPO Services company structure

The enterprise is a family-owned business with years of experience in executive management. Excelsia BPO Service Inc. located in Bonifacio Global City, Taguig is led by a team with over seven years of call center experience and has been providing world-class core processes to several industries in a different part of the globe.

Sample highlight service offering of Excelsia BPO Services

We provide world-class but cost-efficient core processes to several organizations in the United States, Europe, Australia and Asia. Pricing varies depends on the clients' service delivery requirements.

Headquarters

-

Public or Private

-

Seats or staff

-

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

-

Site traffic

16

OA ranking

-

Glassdoor rating

4

CrunchBase ranking

-

Details

Executive

Ystevie Dennis Ty , CEO

Year Founded

-

Countries of fulfillment

-

Sectors

-

Contact information

+1 (415) 520 - 7607

https://excelsiabpo.co/

Social media

-

About Excelsia BPO Services: Review and comparison

Excelsia is based in the Philippines. It offers contact center services and BPO (Business Process Outsourcing) services in the United States, Europe, Australia, and Asia

Excelsia has been in existence for the past seven years, and it boasts of offering reduced costs, stability, transparency, high standard, and effective outsourcing services to its clients.

Excelsia is not showing any signs of slowing down as some of the leading IT companies in the Philippines have certified it. It has around 50 employees, and its exceptional service delivery ensures customer satisfaction is met by offering the proper channels leading to a more effortless digital engagement. 

Excelsia BPO Services Outsourcing

The company serves its clients with the latest technology, BPO solutions and caters for its clients in live media channels–like email, live chat, etc. 

Further, Excelsia lead generation services empower brands by utilizing their company’s campaigns. They achieve this by identifying customers that are interested in the brand. Once they get them, they try to convert the leads to revenue by providing value.

Excelsia BPO Services’s BPO services and pricings

Excelsia is a powerful outsourcing company that offers the following services:

  • Inbound Services
  • Delivery Information & Status
  • Reservations & Bookings
  • Gaming and Player Support
  • Help-desk Support
  • Technical Support
  • Order Processing
  • Live Answering
  • Email Support
  • Chat Support
  • Outbound Services
  • Appointment Setting
  • Event Management
  • Training 
  • BPO Services, etc.

Excelsia’s BPO pricing

The interested parties can discuss pricing since the prices vary according to the services offered. However, the company has some of the best cost-efficient services in the market. 

How Excelsia BPO Services outshines its competition

The company uses the latest technologies, which they have managed to monitor and select for every clientele. You can find this on their website, and such technologies include;

  • Flexible agent scripting
  • Automatic call distribution
  • In house call IT professionals who work throughout (24/7)
  • Handling data entry from the client’s website 
  • It has equipped BPO services Inc to ensure no interruption when there are power outages or any disaster. Further, all the electronic equipment has backup UPS that can last up to five minutes. This is made possible by the redundant power grid, which has been installed and has a 2×350 KVA backup generator.

Also, Excelsia is among the number one outsourcing providers in customer management solutions. The solutions offer multiple customer channels. This has come along after many years of building solid partnerships over the years. 

Thus, the company has learned the secret of partnering with customers rather than just offering services.

Key executives

Ystevie Dennis Ty (CEO)

Ystevie has many years of experience in executive management. He is the policymaker in the Company, so he collaborates with employees, stakeholders, clients, and so on. Together they put in place working and long-term strategies to steer the growth and 

Excelsia BPO Services reviews and comparisons

No doubt, Excelsia is one of the best BPO services providers in the Philippines. There are no reviews as of now, but based on worker reviews on Facebook, you can tell it is a desirable place to work.

Excelsia BPO Services’s contact information

Excelsia BPO Services’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +1 (415) 520 - 7607.

References

https://www.glassdoor.com/Overview/Working-at-Excelsia-BPO-EI_IE2989500.11,23.htm

Excelsia BPO Services news, podcast & articles

No news, podcast & articles available for this BPO

Excelsia BPO Services videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.