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East Joint Marketing Solutions

About

East Joint Marketing Solutions is a call center located in Antipolo City, just an hour drive from Manila. We provide inbound and outbound voice customer support, live chat support, 24/7 or less from any time zone. We currently employ about 100 agents and we have standby agents ready for future clients.

What East Joint Marketing Solutions offers its clients

Our company offers high quality customer service and support to our client's customers. This means our clients get more returning customers while saving money on employee expenses.

Unlike other companies, we develop a culture of being proactive and highly engaging with both our clients and their customers. This translates to better customer feedback, less mistakes and stable growth.

So, how does your organization handle after sales?

How East Joint Marketing Solutions outshines the competition

We hire people with qualities that fit our standards to have strong fundamental skillsets. Additionally, our location is one of the top cities that have call center talents. Talents that usually need to commute an hour or two to make it to work in Manila. With that in mind, agents prefer our company due to close proximity to their home and have plenty of quality time outside work. This means we have a team of happy employees. Happy employees translates to good productivity.

East Joint Marketing Solutions company structure

We are a BPO company which is solely owned by Mrs. Janneth Sasuman and co-managed by her husband Elvis Sasuman. Initially founded to cater a USA-based client last 2008 as an online business. Starting 2016, the owner decided to convert it to an onsite business employing agents in-house to cater more clients.

Sample highlight service offering of East Joint Marketing Solutions

We offer rates for the following services. However, rates may change depending on the task, need and frequency: Chat support – 8$ per hour, per agent. Inbound and Outbound Voice – 10$ per hour, per agent.

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Industries
  • Ecommerce
  • Entertainment
  • Food & Beverage
  • Game Dev & Support
  • Hardware Tech/IT
  • Media Publishing
  • Others
  • Public Utilities
  • Software Tech/IT
  • Telecoms
  • Travel

Highlights

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About East Joint Marketing Solutions: Review and comparison

East Joint Marketing Solutions is an online marketing support service based in Antipolo, Philippines. This company first started in 2008 and offered SEO and online classified posting services. It consistently provided excellent customer service and eventually expanded its suite of services to graphic design, CMS website setup, and outbound call services.

Today, East Joint Marketing Solutions is a business process outsourcing (BPO) company with about 100 employees. They also have reserved agents on standby, so they can respond promptly and set up services for future clients. 

This company’s services now include inbound and outbound sales, customer support, and technical support to its international client base. 

East Joint Marketing Solutions stands out from other BPO companies because it cultivates and maintains a strong workplace culture that encourages and supports employees to be proactive and highly engaging. 

East Joint Marketing Solutions Outsourcing

East Joint Marketing Solutions is in Antipolo, a city with a high volume of call center talents. This strategic location significantly reduces commute times for employees, which improves the overall quality of life and employee productivity. 

This company also has an international clientele and has experience working with businesses in the United States

East Joint Marketing Solutions’s BPO services and pricings

This company provides a wide range of services with excellence:

  • SEO marketing services
  • Online store catalog management
  • Social media marketing
  • Inbound and outbound sales
  • Customer service and tech support for calls, live chat, and email
  • Graphic design
  • Data mining and research
  • Data entry
  • CMS website setup

East Joint Marketing Solutions’ pricing

East Joint Marketing Solutions has individualized prices that depend on the types of requested services. This company also offers customized business solutions packages that also vary in prices depending on the business’ size and needs.  

Several of this company’s services, such as inbound and outbound calls and live chat, currently have prices ranging from $8 – $10 per hour per onboarded agent. 

How East Joint Marketing Solutions outshines its competition

East Joint Marketing Solutions often selects agents in-house so that they are very familiar with their hirees and work history and performance. This company also values its employees and focuses on enhancing a happy and motivational work culture. 

There’s a general understanding at East Joint Marketing Solutions that investing in employees improves productivity, which positively affects customer satisfaction. 

Key executives

Janneth Antid-Sasuman (CEO)

Janneth began her career as a call center agent and worked her way to founding her own BPO company. She is also the owner of Sasuman’s Travel and Tours and a marketing manager for Vector Marketing.

Elvis Sasuman (COO)

Elvis has decades of experience in the customer support, technical support, and BPO services industries. He is also an online marketing manager for Vector Marketing.

East Joint Marketing Solutions reviews and comparisons

East Joint Marketing Solutions is a BPO service and marketing solutions provider based in Antipolo, PH. This company currently has several five-star reviews for online classified ads on Upwork

Comparisons made with other small and mid-sized BPO companies in the Philippines can provide additional insight into this company’s performance.

East Joint Marketing Solutions’s contact information

East Joint Marketing Solutions’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +6326222253.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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