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CallNet Call Center

2.9/5 • Glassdoor rating


CallNet Call Center Services operates an inbound call center specializing in order entry and message delivery for businesses, medical facilities, utilities, and educational institutions. Businesses are increasingly discovering the efficiency, economy, and added service of 24-hour customer service centers.

CallNet was originally designed as a subsidiary of Hirons Inc. to provide call center services for advertising clients. In May, 2001, Charles Webb, the general manager of the call center, purchased the “CallNet” portion of the business. We are currently a privately owned company serving clients nationwide.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Charles Webb, President & CEO

Year Founded


Countries of fulfillment




Contact information

(800) 237-6602

About CallNet Call Center: Review and comparison

CallNet Call Center is a telecommunication, cloud-based solution in Bloomington, Indiana, United States. It was founded in 1987 to provide businesses with advanced customer service solutions. It was then purchased by Charles Webb in May 2001 and converted into a private company.

The company operates an inbound call center specialized in customer service through various phone, web, and email channels. It is a feature-rich customer service solution with many tools to help businesses better manage, track, and measure the effectiveness of their customer service efforts.

CallNet has about 11 to 50 employees who offer reliable, quality, and cost-effective business solutions. The company has also recorded a revenue range of $1 to $5 million (USD) in the past few years.

CallNet Call Center Outsourcing

CallNet focuses on providing advanced customer service solutions. It is responsible for the analysis and resolution of customer care issues. It also provides comprehensive customer relationship management solutions to help businesses better manage their customers’ needs.

The company is increasingly discovering ways to use technologies such as the internet to create customer engagement. Its team of customer service professionals is ready 24/7 to help customers resolve their inquiries quickly and efficiently.

CallNet Call Center’s BPO services and pricings

To ensure the company meets the needs of businesses in various industries, it has diversified its services to include unique, complex, personalized customer service needs.

CallNet services include:

  • Answering service
  • Customer service
  • Help desk services
  • Appointment setting
  • Virtual receptionist
  • Voicemail

The company can also provide customized services according to the individual business’s needs.

CallNet Call Center pricing

The pricing model is based on the number of customer service agents and the call length. The company offers monthly, quarterly, and yearly packages with customization options, allowing businesses to select a plan that suits their business needs.

How CallNet Call Center outshines its competition

CallNet is a reliable and trusted business partner, having been in the industry for over 20 years. Here is how CallNet outshines its competition:

  • CallNet only hires agents with the experience and skill set needed to provide the best possible customer service;
  • Over 35 years of experience in providing unparalleled service and advanced technology;
  • Customization options and various packages to meet the needs of businesses in different industries;
  • Competitive pricing packages with customization options to fit the budget of any business;
  • 24/7 customer support to ensure all customers receive the best possible service.

CallNet is an ideal choice for businesses looking to outsource their customer service.

Key executives

  • Charles Webb (President & CEO)

Charles Webb has been the president and Chief Executive Officer of CallNet since May 2001. He brings over 18 years of experience in telecommunications and customer service. 

  • Jessica Opiat (Executive Administrative Assistant)

Jessica Opiat was appointed as the Executive Administrative Assistant of CallNet in October 2012. She is responsible for assisting the executive management with payrolls, customer service, and administrative functions. 

CallNet Call Center reviews and comparisons

CallNet has an impressive track record, with many businesses praising its excellent customer service and advanced technology solutions. The company has a rating of 4.9 in domain authority, 4 in glassdoor rating, and 64 in site traffic.

CallNet Call Center’s contact information

CallNet Call Center’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call (800) 237-6602.

CallNet Call Center news, podcast & articles

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