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iCall Services

About

iCall Services, Inc. is a provider of exceptional custom-designed B2C and B2B outsourced contact center solutions.

Our Midwest locations serve multiple time zones with a high-quality professional pool of customer support and sales service staff.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

60,582,892

Domain Authority

1

Site traffic

1,069

OA ranking

-

Glassdoor rating

3.2

CrunchBase ranking

-

Details

Executive

Jeff Ostapa, President of U.S. Based Call Center

Year Founded

2011

Countries of Fulfillment

-

Sectors

-

About iCall Services: Review and comparison

iCall Services is a contact center outsourcing company established in Oglesby, Illinois, in 2010. Even though it’s a relatively new company, iCall Services has made a name for itself in the contact center industry. 

iCall Services has one goal: to build customer relationships and increase revenue to support their clients’ businesses. The company handles all customer service tasks to help businesses ranging from small start-ups to Fortune 500 companies form and maintain customer relationships. 

iCall is currently made up of anywhere from 51-100 highly skilled employees. While this workforce may not be as large as that of other contact centers, the quality of the employees makes up for it.

iCall Services trains its employees to meet the highest standards of contact center work so that they can adequately take over customer services for clients. iCall ensures that its clients are up-to-date on information about customer relations. 

iCall Services Outsourcing

iCall Services operates out of the Midwest town of Oglesby, Illinois, in the United States. iCall’s Midwest location is a great benefit to companies looking to outsource their call center services. The people of the American Midwest have a neutral, easy-to-understand English accent.

Being located in the Midwest offers other benefits too. For example, Oglesby is in a convenient time zone location for most of the US and provides a solid and hard-working labor pool.

iCall Services’s BPO services and pricings

iCall offers its clients a wide variety of BPO services, including phone, email, chat, and social media services. Below is a list of iCall Services’ BPO services: 

  • Customer care
  • Inbound sales
  • Outbound solutions
  • Technical support
  • Back office support

iCall Services’ agents fulfill these services as ambassadors for its clients rather than strictly as an employee of iCall. This ensures that all of the clients’ requested services perfectly fit the needs of the company. 

iCall Services’s pricing

iCall Services works to help you save money and increase your revenue through its services. iCall doesn’t offer specifics on prices on its website, but you can request a quote from their website to hear from an agent about service prices. 

How iCall Services outshines its competition

iCall Services offers a staff of dedicated, high-quality employees that work hard to create consistent, exceptional customer service experiences to keep your customers fulfilled and coming back. 

iCall also offers an affordable, 100% US-based outsourcing service, which is hard to find nowadays. 

All of iCall’s head executives are also highly experienced in the contact center industry, collectively having over 100 years of experience amongst them. 

Key executives

Jeff Ostapa (President)

Jeff Ostapa has been the president of iCall Services since December of 2010. He has over 20 years of call center experience. He graduated from Roosevelt University of Business with a Bachelor of Science in Business Management in 2005. 

Jennifer Wiesbrock-Pyszka (Vice President of Operations)

Jennifer Wiesbrock-Pyszka has been the vice president of operations at iCall since December of 2020. She has over 25 years of call center experience. She obtained her Associate of Science in Business Administration from Illinois Valley Community College in 2002. 

iCall Services reviews and comparisons

iCall Services works hard to ensure the best possible customer experience for its clients. iCall Services is a highly skilled, highly-qualified outsourcing option for US-based companies. According to Glassdoor, most employees have a positive experience working for iCall Services, and 100% of the employees approve of the CEO.

iCall Services’s contact information

iCall Services’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-877-648-5977.

References

https://www.glassdoor.com/Overview/Working-at-iCall-Services-EI_IE1090472.11,25.htm

https://www.crunchbase.com/organization/icall-services

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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