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Unity BPO

2.8/5 • Glassdoor rating


UnityBPO is a healthcare business process and technology company dedicated to supporting U.S. clinical settings to perform at their best. This requires a truly customized approach that carefully considers the unique needs of each provider, in order to achieve higher rates of patient satisfaction, stronger patient-doctor relationships, and healthier accounts receivables. All while meeting compliance goals and value-driven business outcomes. UnityBPO has a history as a Health IT outsourcing specialist, delivering IT infrastructure and support that transforms the way clients perform IT. UnityBPO offers the flexibility of a small company, and the expertise of a large company in helping our healthcare clients to solve IT challenges by innovatively applying tools and knowledge.



Public or Private


Seats or staff



$25 mil. - $50 mil.





Stephen Wade, CEO

Year Founded


Countries of fulfillment




Contact information


About Unity BPO: Review and comparison

UnityBPO is a full-service medical technology management and contact center solutions Business Process Outsourcing (BPO) provider. Headquartered in Albuquerque, New Mexico, this BPO firm has provided comprehensive healthcare outsourcing solutions to its national market since 2016.

The BPO company focuses on providing cloud-based infrastructure and call center BPO solutions through stewarding technology and supporting clinicians at the point of care.

Over five years of experience in the medical outsourcing industry has allowed UnityBPO to develop the skills, experience, tools, knowledge, and best practices to ensure immediate resolution for human-to-technology interactions. The company currently reports running with a team of 250 employees and reports an annual revenue of $47 million.

Unity BPO Outsourcing

The BPO firm takes pride in its comprehensive infrastructure approach and state-of-the-art medical technology, optimized operations, and multi-tiered contact center solutions. 

In addition, UnityBPO provides outsourcing services through various customer engagement channels, including social media, telehealth video, SMS, email, text, co-browser, and personal. Interested parties can reach out through the company’s contact page or connect through social media on Facebook, Twitter, and LinkedIn.

Additionally, UnityBPO is proud to service big names in the medical industry such as Meditech, PointClickCare, eClinicalWorks, Kinnser, Epic, Homecare Homebase, Continulink, Cerner, SiviSoft, Servicenow, Alescent, and Athenahealth. The company aims to support people, enrich communities, and make the world healthier.

Unity BPO’s BPO services and pricings

UnityBPO is a comprehensive medical infrastructure outsourcing provider that offers its clients the following services:

  • Multi-tiered 24/7 EHR technical and clinical services
  • Telehealth support
  • Healthplace services
  • Concierge services
  • IT and device as a service
  • Digital transformation
  • Patient education and loyalty
  • Patient contact center with family outreach
  • Remote patient monitoring
  • IoHT life-cycle management
  • Performance analytics
  • Enterprise health automation solutions
  • EHR design and optimization
  • AI-powered collaboration platform


Examples of medical and healthcare providers serviced include but are not restricted to hospitals, home healthcare, skilled nursing, physician practices, integrated health networks, and hospice—among others.

UnityBPO’s pricing

UnityBPO’s pricing is handled on a client-by-client basis through consultations and depends on individual needs and business requirements.

How Unity BPO outshines its competition

The firm takes pride in its three strategic pillars that provide the following:

  • Clinical turnover and productivity metrics to drive lower cost and higher incidence of resolution
  • Cloud-based UnityWithin Platform with real-time access and collaboration
  • Patient metrics expertise through in-person and telehealth interactions

Key executives

Stephen Wade(CEO)

Stephen Wade has been UnityBPO’s Chief Executive Officer since the company’s inception in 2016. Wade is recognized for having more than 20 years of IT industry experience. His background is in IT, customer service, program management, and business process improvement.

Sandi Hazlett (Chief Development Officer)

Sandi Hazlett has been UnityBPO’s Chief Development Officer since 2016. Hazlett has extensive industry knowledge in IT strategy, enterprise architecture, requirements analysis, vendor management, consulting, and project management.

Unity BPO reviews and comparisons

UnityBPO is a full-service medical technology infrastructure and multi-tiered call center BPO provider in Albuquerque, New Mexico, founded in 2016. We currently do not offer any reviews or comparisons for UnityBPO. However, interested parties are encouraged to compare this company to other mid-to-large-sized BPO firms in the southwestern United States.


Unity BPO’s contact information

Unity BPO’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 866-538-6489.


Unity BPO news, podcast & articles

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Unity BPO videos & images

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