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Nakama Tech


At Nakama Tech, we stand as pioneers in the global business process outsourcing industry. Our mission is clear, we empower businesses to excel in customer service, ultimately fostering their growth and success. As dedicated partners, we are more than a service provider; we are an extension of your team, working tirelessly to enhance your customer experience and drive your business forward.

What Nakama Tech offers its clients

We provide State of the Art Software and Excellent Teams with the ultimate goal of enhancing the Customer Centric Experience. We do this by Empowering Women, Enabling Youth and Supporting Diversity to ensure that we have the largest talent pool to draw from.

How Nakama Tech outshines the competition

We have all the requisite certifications to allow us to operate internationally and these include ISO 9001, 27001, HIPPA, GDPR and PCI compliant. In addition we employ the use of elite technology in our fully equipped 24/7 365 facility, located in Nairobi, to ensure that clients receive our services any time around the clock. Our premises is fully equipped with the latest technology and features, including:

• Backup generator
• Redundancy plan
• Capacity for up to 2,500 Agents
• Fully fitted CCTV cameras and monitoring devices
• Top-range network security, physical security and network management

Nakama Tech company structure

We are are boutique family owned BPO who started outsourcing in response to their own needs and after identifying a gap in the local customer experience market.


Embankment Plaza, 8th Floor, Longonot Road, Upperhill, Nairobi

Public or Private


Seats or staff




  • BPO
  • BPO industry
  • Business Consulting and Services
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Educational Businesses
  • Financial Services
  • Food & Beverage
  • Healthcare
  • Hospitality
  • Insurance
  • IT Services and IT Consulting
  • Others
  • Payroll
  • Real Estate
  • Retail
  • SaaS
  • Software Tech/IT
  • Travel



George Jabesh

Year Founded


Countries of fulfillment
  • Kenya
  • Mauritius
  • United States
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Full service BPO
  • IT Services and IT Consulting
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

+254 111 000999/+4477692 70052

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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