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Sutherland Global Services

3.7/5 • Glassdoor rating


Sutherland was founded in 1986, as the leading service provider for process transformations. The company believes in applying the Six-Sigma based methodologies to its processes. The three decades of experience helps it in minimizing the risks for the customers. By striving to simplify the complex processes, the company ensures that the clients are able to improve their productivity, effectiveness and efficiency.

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.

Sutherlands is headquartered in New York, and has various offices across the world. With a staff of 38000 people, serving more than 120 clients, the company has been able to serve various industry verticals. It uses the unique combination of process excellence with expertise in domain and technology to meet the requirements of the clients.

Sutherlands has been involved in servicing various IT applications, with the help of excellent IT services, and other back-office solutions, to its clients worldwide. Some of the key services provided by Sutherland includes Integrated BPO, enterprise services, Supply chain management, business transformation services, cloud services, back office and front office services, and Robotic process automation.

Sutherlands has been able to remain strong and stable due to its operational analytics, and technological innovations, in providing solutions that are revenue enabled. With the end-to-end business solutions, the company has retained a stronghold in the IT services sector.


What Sutherland Global Services offers its clients

Sutherland’s process transformation services innovate at the intersection of business and technology to transform processes that realize our client’s vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.

How Sutherland Global Services outshines the competition

Front and center omnichannel customer interactions or behind the scenes, it doesn’t matter. Once we design and build a client solution, we can deliver and deploy it anywhere. With global operations and the ability to analyze transactions and interactions across platforms, we can gauge customer experiences, anticipate trends, and measure customer behavior. We provide a unique lens for companies to view and connect with their customers.

Sutherland Global Services company structure

For over 30 years, we’ve been delighting customers through better process. From the very beginning, it’s all we’ve done. In fact, our very first dollar came from process consulting. Three decades later, we have 120 clients from the Fortune 1000, and complete 43 million transactions a month on a digital backbone that spans 19 countries around the world.

Sample highlight service offering of Sutherland Global Services

We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before. Rigorous process combined with human-centered design creates solutions that defy complexity and streamline business. It’s process designed for people, by people. It’s what we do.



Public or Private


Seats or staff



Over $5 bil.





Dilip Vellodi, Chairman and CEO

Year Founded


Countries of fulfillment




Contact information

+1 585 498 2042

About Sutherland Global Services: Review and comparison

Sutherland is a Business Process Outsourcing (BPO) and digital transformation agency specializing in engineer[ing] exceptional human experiences for its customers. They’ve helped businesses implement technology and business process strategies designed to create a more efficient workplace for more than three decades. 

The agency has a large, global footprint with a team of 38,000 professionals across 144 countries and headquarters located in New York, San Francisco, and London. They have a revenue of more than $500 million, supported by the 43 million transactions they complete per month.

Sutherland Global Services Outsourcing

Sutherland provides an expansive repertoire of services, from digital engineering to market research. They work with their clients every step of the way to create dynamic, cutting-edge customer service anytime and anywhere

This thriving BPO company is passionate about building new and more efficient ways for businesses to earn more revenues through investments in AI technology, outsourcing, and customer retention strategies. 

Perhaps most importantly, Sutherland accomplishes all of this while remaining human and increasing customer engagement. Clients can trust that Sutherland backs all suggestions and decisions on real-time data and feedback, which creates more efficient customer interactions. 

Sutherland Global Services’s BPO services and pricings

This agency specializes in providing BPO services tailored to each client’s industry, needs, and customer base. They offer:

  • Customer interactions services
  • Leveraging AI and analytics to create customer journey maps
  • Front and back office process integration
  • Financial AI services for automated insights and reports
  • Spending visibility and compliance
  • Order management optimization
  • Intelligent facilities management
  • Mortgage processing services

Their services are enhanced with machine learning, AI, analytics, and intelligent technology to transform business efficiency and customer service. 

Sutherland’s pricing

Because of Sutherland’s range of services and plan flexibility, clients will need to speak with the agency about the most cost-effective strategies available to them. 

How Sutherland Global Services outshines its competition

The agency’s commitment to creating genuinely integrated digital transformations shines in its future-ready approach to BPO. Sutherland stands out as an early adopter and innovator in automation, which now drives the services they provide their clients. 

Their client track record is indicative of their skills in providing a human experience through AI, automation, and technology. 

They’ve worked with Amazon, Airbnb, Goldman Sachs, Disney, Netflix, and many more global companies that are known for “the transformative experiences they deliver.”

Key executives

Dilip Vellodi (CEO

Dilip leads Sutherland as the founder, chairman, and CEO. Vellodi built the company on a model designed to create scalable, cost-efficient BPO services by utilizing talent worldwide. 

Ashok Jain (Vice-Chairman)

Ashok began as the COO for Sutherland, a position he served in for 14 years. Today, he is the acting Vice Chairman and leads the charge on complex deals, with his thirty years of experience in business management guiding him. 

Sutherland Global Services reviews and comparisons

Sutherland works with businesses around the globe as a leader in their industry. At the moment, we do not have reviews but would recommend comparing them to other large BPO entities that specialize in digital transformations and customer service support. 

Sutherland Global Services’s contact information

Sutherland Global Services’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +1 585 498 2042.


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