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RCR Contact

5.0/5 • Glassdoor rating


The traditional BPO industry has been a mainstay of global business operations for years, but it’s facing major challenges that require a new approach. The lack of transparency, rigid contracts, and outdated technology are all causing frustrations for businesses. With no insight into how their operations are being managed, clients are left in the dark and expectations can quickly become misaligned. Meanwhile, inflexible contracts can make it difficult to pivot quickly and meet evolving business needs. And, when outdated tech is thrown into the mix, it’s no surprise that businesses are feeling left behind.

What RCR Contact offers its clients

At RCR Contact, we are not just a new player in the BPO industry. We have a wealth of experience and first-hand knowledge of the pain points and challenges that businesses face when outsourcing. We understand the frustrations that come with dealing with outdated systems, opaque processes, and lack of flexibility. As clients of other outsourcing providers ourselves, we have personally experienced what it's like to feel like just another number in a never-ending queue of clients. That's why we have made it our mission to offer a better way of doing things.

Our experience has taught us what works and what doesn't, and we have used this knowledge to build a company that puts clients first. Our focus on transparency, flexibility, and data-driven results is the product of years of industry experience and client feedback. Join us today and experience the difference that comes with working with a partner who truly understands your needs.

How RCR Contact outshines the competition

At RCR Contact, we understand that no two businesses are the same. That's why we offer flexible business models that adapt to your unique needs, enabling you to achieve your goals more efficiently and effectively. Our bespoke solutions are designed to empower businesses of all sizes, from start-ups to large corporations, to thrive in an ever-changing marketplace. Our platform offers unrivaled flexibility, giving you the power to scale your operations up or down quickly and easily.

With RCR Contact, you can expect to experience a level of agility and responsiveness that is unparalleled in the traditional BPO industry. Join us today and discover a new level of flexibility and customization that will help take your business to the next level.

RCR Contact company structure

Privately owned by expericed

Sample highlight service offering of RCR Contact


the ability to receive all performance metrics on your phone at the tap of a button,
listening to customer conversations on the go as though you were listening to a Spotify playlist
tracking agent performance in real-time,
pivoting plans as your business needs change,
getting instant commercial modeling with our performance simulator,

….you can do this and so much more with RCR Live!


16 Cavendish Rd, 16 Cavendish Road, N, New Malden, London

Public or Private


Seats or staff




  • Digital Marketing
  • Ecommerce
  • Education
  • Energy
  • Entertainment
  • Financial Services
  • Healthcare
  • Insurance
  • Public Utilities
  • Recruiting Staffing
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Travel
  • Utilities



Ross Boyd

Year Founded


Countries of fulfillment


  • Admin Support
  • Build-Operate-Transfer
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • IT Services and IT Consulting
  • Output-based
  • Outsourcing Consultancy
  • Software & Application Development
Contact information


About RCR Contact: Review and comparison

RCR Contact aims to change the BPO industry in a big way. The company’s solutions and advanced technology shake up old systems, ways, and methods that have stopped businesses from progressing for a long time.

Its adaptable business models adjust to each client’s needs, helping one to remain at the forefront of the constantly shifting market. 

The outdated BPO approach is no longer relevant, and RCR Contact represents the coming era. It aims to reshape both businesses and industries today.

RCR Contact Outsourcing

RCR Contact is a fully remote enterprise that can assist you wherever possible. It offers choices of onshore, nearshore, and international staff

This outsourcing provider is fully equipped to provide support in whatever suits your requirements.

RCR Contact acknowledges the significance of adaptability in the current dynamic business environment. This is the reason it provides business models that can adjust. 

Whether clients’ need to focus on projects, have teams dedicated to them, or have pricing based on the results, RCR Contact tailors its services to match the particular goals of each company.

RCR Contact’s BPO services and pricings

RCR Contact has teams with the right skills and capabilities to function in various industries. Below are the services you can outsource to RCR Contact:

  • Sales – RCR Contact offers top-notch sales support that has the potential to significantly enhance or even take the place of your internal sales endeavors.
  • Customer experience – RCR Contact manages customer interactions, aiming to increase NPS, optimize processes, and improve customer-client relationships.
  • Back office support – RCR Contact encompasses tech support, database management, and systems administration.
  • Data / AI – RCR Contact specializes in data collection, annotation, and analytics, enabling clients to enhance their ongoing AI and data initiatives.
  • Recruitment – RCR Contact features highly experienced recruiters who assist in hiring needs across various functions and locations as required.

RCR Contact BPO’s pricing

For those interested in availing of RCR Contact’s services, they may be contacted on their website to begin a free consultation

How RCR Contact outshines its competition

RCR Contact was established by five founders who combined years of experience from both client and agency roles to establish a distinctive boutique BPO. 

Their backgrounds include work at Shell, Comcast, Sky, Three, Microsoft, Accenture, Ericsson, Aviva, and HSBC. These diverse range of experiences equip them with a distinct viewpoint to tackle industry challenges.

RCR Contact believes that employees experience greater happiness, and companies achieve heightened success when individuals can operate and reside in any location that offers an opportunity. 

RCR Contact is operational across the UK, Ireland, and the US. Moreover, it remains receptive to future expansion, aiming to meet the needs of clients.

The company’s ability to attract top-tier talent is facilitated by offering competitive packages coupled with exceptional training and prospects for career growth. This approach guarantees their effectiveness in their roles, enduring partnerships with the company and its clients over the long haul.

Key executives

Ross Boyd (Investor)

Ross Boyd is one of the investors in RCR Contact. He believes in the company and its goals. He guides and supports RCR Contact to succeed and improve in the market.

RCR Contact reviews and comparisons

RCR Contact has no reviews from outside sources to highlight its products or services. Your opinions and experiences as their valued client matter greatly to them, so we’d love for you to share your feedback. 

RCR Contact’s contact information

RCR Contact’s main headquarters is located in:

16 Cavendish Rd, 16 Cavendish Road, N, New Malden, London

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call .

RCR Contact news, podcast & articles

No news, podcast & articles available for this BPO

RCR Contact videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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