About Communication Business Services: Review and comparison
CBSI is a veteran-owned answering service based in Marietta, Georgia. Founded in 1985, it now has over 800 accounts and has expanded into most types of answering needs such as customer service and catalog orders. They also have executive suites at their headquarters. It has reception, mail services, copying services, conference rooms, break rooms, and coffee.
With work that includes partnering with various industries, CBSI uses modern messaging technology that allows custom solutions for clients’ needs. Solutions include taking messages, dispatching, call patching, lead qualifying, level one tech support, and order taking.
Clients are US businesses. CBSI won the ATSI Award of Excellence in eight different years. The ATSI bases the award on response time, courteousness, accuracy, account knowledge, and overall call impressions. The company currently has 25 team members, all American.
Communication Business Services Outsourcing
Founded by Caroline Kurilec, CBSI values world-class customer service. Some of the original 1985 clients remain with the company. CBSI works with new technology and long-term employees to ensure that the company meets client demands with quality service.
CBSI continues to grow both as a telecommunications service and executive suites provider for businesses in the Atlanta area. As per its website, “In spite of ongoing growth, CBSI remains true to our original commitment… to provide the best service available… at competitive rates. That commitment will never change.”
Communication Business Services’s BPO services and pricings
CBSI specializes in call center outsourcing and executive suites. It offers the following services:
- Call center outsourcing
- Live online chat
- Voice mail
- Virtual reception
- Outbound calling
- Lead qualification
- Legal support
- Medical support
- IT support
The company provides outbound calling, answering services, and executive suites to American businesses.
CBSI’s scalability means it collaborates with your existing reception and administrative team and outputs consistently. This efficiency fixes pricing to a time frame and resource and so remains within your budget.
How Communication Business Services outshines its competition
The company accomplishes this mission with outbound calling and answering services for American businesses and executive suites for Atlanta businesses. In these three areas, CBSI further provides:
- 24/7/365 support
- Telephone surveys
- Appointment setting
- Customer database validation
- Catalog orders
- Lead qualification, capture, ad response
- Real estate investment response lines
- RSVP and Reservations
- FAX, email, text, and phone messages
- IT help
CBSI provides American voices and custom phone scripts to their clients.
Jeff Anderson (Owner, President)
Jeff Anderson is an army veteran who has since become a CPA and aggregated 30 years of experience in auditing and corporate control. He joined CBSI in 2010 as an interim CFO. In 2011, he acquired the controlling interest of the company from the original investor and became the president. Anderson is also the founder’s son-in-law.
Communication Business Services reviews and comparisons
CBSI is a call center and executive suits company based in the Atlanta, Georgia, area. On Indeed, they are rated at 4 out of 5 stars with 98 reviews. The highest category is work-life balance at 3.9, and the lowest is job security and advancement at 3.3.
Communication Business Services’s contact information
Communication Business Services’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information: