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North End Teleservices

4.6/5 • Glassdoor rating


North End Teleservices is a state of the art contact center provider founded with a strong belief in urban development. Our mission is for local communities and residents to fully participate in and realize the benefits that come from community development and revitalization projects. We believe this is best achieved through the creation of jobs and sustainable career paths within urban communities.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Carmen Tapio, CEO

Year Founded


Countries of fulfillment




Contact information


About North End Teleservices: Review and comparison

North End Teleservices is a contact center that focuses on state-of-the-art technology and customer services solutions for commercial and government clients. With a focus on local development, the company is one of the fastest-growing companies in North America and is known for innovative problem solving and the quality of its staff.

Understanding that no two customers have the same needs, challenges, or solutions to both, the company focuses on customization of client programs whether those customers are in the Insurance, Healthcare, Travel and Hospitality, Financial and Retail sectors.

North End Teleservices Outsourcing

As a fast-growing company known for superlative customer service, North End Teleservices provides seamless BPO for all call center needs. Whether a customer is a commercial or government enterprise, a team of highly qualified staff assesses a customer’s needs and designs custom solutions.

The company puts a priority on local talent and business development. This means working with residents on community development and revitalization projects as well as creating jobs that are meaningful in urban communities.  

North End Teleservices’s BPO services and pricings

North End Teleservices is a problem solver. The company offers the following services to its customers:


  • Customer Service
  • Sales
  • Technical Support
  • Back Office and Administrative
  • Account Management
  • Customer Satisfaction Surveys
  • Market Research
  • Lead Generation
  • Appointment Setting and Confirmation
  • Reservation Sales and Service
  • Dispatch
  • Intake and Claim Status

In addition to the services above, North End Teleservices also provides the following to Government Customers:

  • Loan Servicing
  • Workforce and Command Center Management
  • Multilingual Support
  • Compliance Services and Quality Assurance
  • Database Management
  • Training Development and Implementation

North End Teleservices pricing

Pricing for North End Teleservices is based on a customer’s needs and the customized solution that the company creates for it. The best way to get specific pricing questions answered is to contact the company directly.

How North End Teleservices outshines its competition

The company merges innovative, customized BPO solutions for an array of diverse customers. In addition, focusing on the local community, hiring local, and providing support for revitalization projects sets the company apart.

Key executives

Carmen Tapio (CEO)

Carmen started working in teleservices at the age of 18. Ultimately, she rose through the ranks, started a successful consulting business, and in this role, has helped shape the company vision. Along the way, she has accumulated several awards, including the 2020 Urban League African American Leadership Award for Business and having her company listed as one of the fastest-growing in America by Inc.

 Chris Phillips (COO)

Chris has been with the company since it was started in September of 2015. He has contributed to company growth from the ground up, including working on several company growth projects as well as in Client Management and Workforce and Operational leadership roles.


North End Teleservices reviews and comparisons

North End Teleservices is proud of its record or success. The rapid growth and customer satisfaction is an amazing review. To see how North End Teleservices compares, contact a sales representative today.

North End Teleservices’s contact information

North End Teleservices’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 9343624.


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