ATM Group

ATM Group is a customer operations and revenue outsourcing company headquartered in Leicester, United Kingdom. Founded in 2005, it runs contact centre, customer service and sales programmes for brands from sites in the UK, the Netherlands and South Africa. The company positions itself as a tech-enabled partner that measures success by customer retention, conversion and revenue rather than by calls handled.

Contact centre outsourcing is the core of its offering. ATM Group handles customer care and complaints, billing and account support, service desk and technical support, and back-office and casework, with governance and continuous improvement built into each programme. Its revenue generation services cover inbound and outbound sales, retention and save teams, win-back programmes, upselling and cross-selling, customer acquisition and activations, and collections support.

The company also provides multilingual customer support across voice, email, chat and digital channels, designed for European and global language needs. Its technology layer, ATM One, uses interaction intelligence and automation to support quality monitoring, automated QA, conversation analytics, coaching insights and routing and deflection. ATM Group applies speech and text analytics, workflow optimisation and AI-assisted agent support where it says these improve outcomes.

ATM Group delivers from three sites in the UK (Leicester, Coventry and Stockport), two in the Netherlands (Sittard and Heerlen) and a site in Cape Town, South Africa, with partner sites in Turkey, forming an eight-location network. Its ATM Anywhere model supports secure work-from-anywhere delivery. The company works through a Discover, Decide, Deliver, Improve cycle so that performance continues to be optimised after launch.

According to its website, ATM Group has more than 20 years of experience, more than 1,000 colleagues, coverage in more than 10 languages and around 50 million customer interactions a year, and it describes itself as award-winning. Its published case studies include WhatsApp and AI-bot outreach programmes, after-sales service for a global appliance brand, and migration support for a telecommunications provider.

ATM Group focuses on utilities, energy, telecommunications and home services; health services and health tech; retail, e-commerce, travel, hospitality and entertainment; and technology and SaaS. It suits UK and European brands that need multilingual, outcome-focused contact centre and sales outsourcing with onshore, nearshore and offshore options.

ATM Group’s main headquarters is located in:

Units 3 & 4, St Margarets Business Centre, Burleys Way, Leicester LE1 3BE, United Kingdom

Further, you may virtually reach out the company through the following contact information:

Website https://www.atm.group/

LinkedIn https://www.linkedin.com/company/group-atm/

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