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First Call Helpdesk

5.0/5 • Glassdoor rating


First Call Helpdesk specialises in providing bespoke outsourced contact centres across the globe, supporting B2B and B2C.
Through technology, discovery and people we create a more efficient way of communicating to your customers by delivering exceptional brand support.

All of the services provided at First Call Helpdesk are built and designed for your business and your requirements.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Jane Midwood, Operations Director

Year Founded


Countries of fulfillment




Contact information

0118 919 5255

About First Call Helpdesk: Review and comparison

First Call Helpdesk offers quality outsourcing services through the company’s call center facilities. The firm provides efficient communication systems, skilled staff, and brand support for various companies and industries globally. First Call Helpdesk was founded in 2011 and has approximately 13 to 50 staff.

First Call Helpdesk Outsourcing

First Call Helpdesk’s company headquarters are located in Newbury, Berkshire, UK. The firm aims to help businesses handle industry challenges with highly qualified staff, software support, and solutions for a wide range of management goals.

First Call Helpdesk provides a UK-based call center with staff to handle all the calls, inbound and outbound, to meet and exceed business demands.

The firm offers a first-rate workforce available for flexible schedules, sales and support calls, and technical support.

First Call Helpdesk’s BPO services and pricings

First Call Helpdesk offers 24/7 customer service and support for clients with quick, efficient, problem-solving techniques and courteous service for any type of business product. The firm prioritizes the customer experience to ensure clients establish and build long-term relationships with valued customers and their needs, including:

  • Phone customer support and services
  • Establishing relationships with customers
  • Software support
  • IT alert monitoring
  • B2B helpdesk
  • Email support and live chat
  • Inbound and outbound customer service and sales
  • After-hours support and calls
  • Disaster recovery
  • Switchboard
  • Engineer call-outs and logging
  • 24/7 emergency response

First Call Helpdesk provides all the support needed for various services, from product orders and processing to emergency support and assistance for disasters and recovery.

First Call Helpdesk’s pricing

First Call Helpdesk provides custom packages and pricing for each client’s specific needs. The firm offers unique flexibility and support that is practical and cost-effective.

How First Call Helpdesk outshines its competition

First Call Helpdesk provides unique, high-quality service for businesses, non-profit organizations, agencies, and start-ups. The firm offers stellar customer service without a script, and quality outsourcing, including:

  • Technically skilled staff for software support
  • Motivating teams and individuals for exceptional service
  • Developing top-notch software systems and support networks for any business model
  • Handling high call volumes and emergencies with quick and professional precision
  • Establishing and building long-term relationships with partners and clients

The firm provides a variety of tailor-made packages for emerging businesses, agencies, and non-profits with flexible hours and staffing requirements.

Key executives

Jane Midwood (Operations Director)

Jane Midwood is the Operations Director at First Call Helpdesk and has been in this role since 2011. She supports various customer helplines, including helpdesks, technical support, fault logging, and escalation. Jane Midwood previously worked as Operations Manager at Seymour Hunter Ltd. and as Customer Service Advisor at NatWest Bank.

First Call Helpdesk reviews and comparisons

Call First Helpdesk establishes great relationships and makes excellent impressions on clients and their customers. 

Natalie Ricketts, Service Delivery Manager, states: “G3 Comms have been using the services of Jane and her team since 2016, and we are confident that they represent the best front line face to our customers for our services. We trust their professionalism, and we appreciate their attitude to go the extra mile.”

Nevia McKiernan, Consultant at CRIF, states, “I have worked with Jane and her team for ten years and cannot praise them enough for the service and support they provide to me and CRIF.

First Call Helpdesk’s contact information

First Call Helpdesk’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 0118 919 5255.



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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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