About Concentrix: Review and comparison
Concentrix is an IT company providing technology solutions to clients worldwide with its headquarters in Fremont, California. This BPO firm also provides services in Brazil, China, Japan, and South Korea. They specialize in design, marketing, business processes, and customer management solutions.
Concentrix is an award-winning company that was founded in 1983 and has expanded to serve a large number of industries, including automotive, banking, healthcare, insurance, energy, travel, and retail.
Concentrix acquired three companies in its nearly 40-year history and has employed more than 10,000 workers worldwide with more than $5 million in total assets. This BPO company has two major investors known as FA Technology Ventures and Boston Millennia Partners.
This company is incredibly innovative and aims to deliver products beyond the imagination of its customers. Concentrix seeks to bring people and technology together for the common good to provide a superior customer experience.
This firm works with clients throughout the United States and Canada. This international BPO provider also serves clients in dozens of countries in Latin America, Europe, and the Asia-Pacific region.
Concentrix’s BPO services and pricings
Concentrix provides global clients with the following dynamic services and products:
- Marketing solutions
- Design and mobility services
- Digital self-service solutions
- Automation and optimization technologies
- Technology and systems integration services
- Analytics and consulting services
- Customer engagement services
- Gig services
Best of all, this BPO firm provides technology solutions to a wide variety of industries ranging from media and communications to tourism, energy, and healthcare.
Concentrix’ products and services are available for custom pricing, because the cost depends greatly on the needs of its clients. The costs will depend on the amount of time and resources spent on each client and the type of services they need.
With customers around the globe, there are prices associated with time differences and distance, especially in terms of shipping costs.
How Concentrix outshines its competition
Concentrix stands out through “crafting engaging experiences and driving digital transformation” to help their clients solve problems and create value.
Their customer feedback management solution has been touted as an impressive force by an independent research firm, and they’ve won the Customer Product of the Year and Disruptive Partner of the Year in the prestigious IMEA Partner Awards.
Furthermore, Concentrix has been recognized for benefiting the healthcare and pharmaceutical industry with superior service innovation.
Chris Caldwell (President and CEO)
Chris Caldwell has spent nearly a year working as President and CEO. Beforehand, Caldwell spent more than a decade on the Board of Directors of multiple companies. He was also Executive Vice President of EMJ Data Systems and CEO of Coral Technologies Inc.
Sarah Cassidy (Vice President, Brand Marketing and Communications)
Sarah Cassidy has spent nearly eight years working her way up to Vice President of Brand Marketing and Communications. Previously, Cassidy was Managing Director of Swish Kids Ltd.
Concentrix reviews and comparisons
The employee reviews for this business rave about how this company is an excellent place to work with “lots of great people” and “generous PTO, benefits, [and] high pay.”
Customers are also pleased with the services from this firm with one client being “pleased with their team’s willingness to ask questions [and] learn about our business.”
We recommend a comparison of Concentrix with other mid-size international BPO providers.
Concentrix’s contact information