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ResultsCX

3.3/5 • Glassdoor rating

Overview

ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries.

Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.

ResultsCX is backed by ChrysCapital, a $5 billion India-based private equity firm. It is one of the most experienced investors in the Business Services space, having successfully invested in high-growth companies such as Infosys, HCL, Mphasis, LTI, Hexaware etc.

Headquarters

33301, Fort Lauderdale, Florida, United States

Public or Private

private

Seats or staff

10000

Revenue

$500M-$1B

Industries
  • Energy
  • Entertainment
  • Financial Services
  • Healthcare
  • Hospitality
  • Insurance
  • Pharmaceutical
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Travel
  • Utilities

Details

Executive

Rajesh Subramaniam, CEO

Year Founded

1990

Countries of fulfillment
  • Bulgaria
  • Honduras
  • India
  • Ireland
  • Mexico
  • Philippines
  • United Kingdom
  • United States
Sectors
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Output-based
  • Outsourcing Consultancy
  • Specialized BPO Vertical
Contact information

-

-

https://www.resultscx.com


About ResultsCX: Review and comparison

The Results is a celebrated customer contact solutions provider that has partnered with many Fortune 100 and Fortune 500 companies. Founded in 1990, The Results has helped its clients improve customer service and sales performance significantly.

This is due to the highly advanced technological solutions the company employs. For over 20 years, the company has studied customers closely, learning the best strategies to use.

ResultsCX Outsourcing

The Results headquarters are at 100 NE Third Avenue, Suite 200, Fort Lauderdale, Florida 33001, US. Additionally, the company has over 30 locations in the US, Mexico, the Caribbean, and the Philippines. It also has about 20,000 colleagues worldwide and more than 22,000 employees. Its revenue has been estimated at $2 billion.   

ResultsCX’s BPO services and pricings

Here are the top services offered by the Results: Customer care, inbound and outbound calls, quality assurance, sales, customer retention, customer experience management, domestic, nearshore, and far shore solutions, recruitment, chatbot, machine learning analytics, self-service, IoT, security compliance, predictive analytics, and technology capabilities.

They offer these services to a wide range of industries, including healthcare, travel, entertainment, communications, financial services, retail, and technology industries.

Therefore, when you work with the Results, you don’t have to hire an in-house customer care team. The company will manage your calls, ensuring your customers are satisfied with your products or services.

Furthermore, the company uses advanced tools to analyze performance. Hence, they can notify you when sales are declining. With this information, you can adjust accordingly to increase your market share.

The Results Pricing

The Results have varying prices depending on a client’s requirements. You can get a detailed quote from the company’s website or by sending an email.

How ResultsCX outshines its competition

The Results has proved to be one of the top chosen customer experience providers due to various reasons, which are:

  • Hiring exceptional employees who work in a high performing and fun culture
  • Reimagining customer experience using data-driven insights to meet consumer’s evolving expectations
  • Valuing customer centricity
  • Using advanced technological tools

Key executives

JC Ramey

JC Ramey serves as the chief executive officer of the DeviceBits team under the Results. JC is skilled in organizational leadership, international business, technical sales, business development, and mergers and acquisitions, among others.

He started working under the Results in March 2019, and has brought innovative ideas to the company since then. JC also serves as the president of Tech Enabled Services.

Chad Carlson

Chad Carlson serves as The Results’ president and chief executive officer, meaning he helps in decision-making across all functional areas. He took over this position in January 2020. Chad brings over 25 years of experience in executive leadership to the table. Also, he is passionate about growing the BPO industry.

ResultsCX reviews and comparisons

Currently, we don’t have reviews and comparisons of the Results. However, we would suggest clients leave reviews about their experience. Also, compare the company with other customer experience providers worldwide.

ResultsCX’s contact information

ResultsCX’s main headquarters is located in:

33301, Fort Lauderdale, Florida, United States

Further, you may virtually reach out the company through the following contact information:

References

https://www.glassdoor.com/Overview/Working-at-ResultsCX-EI_IE339533.11,20.htm

https://www.crunchbase.com/organization/the-results-companies

ResultsCX news, podcast & articles

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ResultsCX videos & images

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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