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Edwards Answering Service

2.5/5 • Glassdoor rating




Public or Private


Seats or staff



$10 mil. - $25 mil.






Year Founded


Countries of fulfillment




Contact information

860 646 5080

About Edwards Answering Service: Review and comparison

Edwards Answering Service offers businesses the ability to have their calls answered 24/7. Founded by Fred and Betty Edwards in 1954, Edwards Answering Service is based in Vernon, Connecticut. 

This family business began with a husband and wife duo and is now run by their son, Gary A. Edwards. After merging two offices and buying out a competing business, Gary became president of the company and continues to run the BPO business today. 

Edwards Answering Service credits its success to their highly selective telephone operator recruitment process that ensures each call is handled with the highest level of customer service. The firm also incorporates the latest technology to ensure no call goes unanswered. 

Edwards Answering Service Outsourcing

Edwards Answering Service handles clients in a variety of industries. Their specialties include but are not limited to real estate, property management, commercial industries, and the medical field. This BPO has the ability to serve clients in any industry in any location. 

Not only is Edwards Answering Service a small business, but it’s also a registered VOSB or Veteran Owned Small Business. This certification is only available to small businesses where the majority is owned by a veteran that is directly involved with day-to-day affairs.  

Edwards Answering Service’s BPO services and pricings

Edwards Answering Service is a leader in the telecommunications service industry that offers the following services:

  • 24/7 Phone Answering Services
  • Appointment Setting Services
  • Database Management
  • Email Management
  • Fax Services
  • Local Numbers
  • Online Web Portal Management
  • Pager Services
  • Call Patching Services
  • Text Messaging 
  • Voicemail Management

Edwards Answering Service’s pricing

Edwards Answering Service offers transparent and competitive pricing available in different answering packages. Prices range from $79.95 to $525.95 per billing cycle, depending on the business’s needs. Prospective clients can visit the firm’s website for a more detailed breakdown of each package. 

The firm also offers a free seven-day trial to prospective clients. 

How Edwards Answering Service outshines its competition

With over 65 years of experience in the industry coupled with outstanding customer service and utilization of the latest technology, Edwards Answering Service is confident they will be an asset to any business. 

Their formula for success includes:

  • 24/7/365 Operations guaranteed
  • Equipment backed up by a generator so no call will go unanswered
  • A+ Better Business Bureau Accredited
  • Rigorous hiring and training of staff to ensure customer satisfaction
  • Member of the Atlantic States Telephone Answering Association (ASTAA) 
  • Constant quality control evaluation and monitoring

Key executives

Gary Edwards (President)

Gary has been working for this firm since 1979. Not only did he successfully merge and grow the company, but he participates in several networks and associations within the industry. 

Charity West (Accounts Manager)

Charity has worked for this company since 1992 and has come to learn the operations system inside and out. She is a valuable asset to the company and to clients and is responsible for being the point of contact for all clients. 

Edwards Answering Service reviews and comparisons

Edwards Answering Service is a robust and experienced BPO solutions provider on the East Coast. Prospective clients can compare the firm to other small to midsize BPO providers in the Eastern United States.


Edwards Answering Service’s contact information

Edwards Answering Service’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 860 646 5080.

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