View all outsourcing firms

Echo Managed Services

3.7/5 • Glassdoor rating


Echo Managed Services is a specialist outsourced provider of complex multi-channel customer contact services, comprehensive debt collection and energy theft investigation solutions.

Echo is also the developer of the UK market leading water customer care and billing system, RapidXtra, and Aptumo, new global SaaS multi-utility billing software native to Salesforce.



Public or Private


Seats or staff



$50 mil. - $100 mil.





Monica Mackintosh, Managing Director

Year Founded


Countries of fulfillment




Contact information

0845 12 12 122

About Echo Managed Services: Review and comparison

Echo Managed Services is a utilities billing and Business Process Outsourcing (BPO) services provider headquartered in Walsall, England. The company specializes in clients’ debt recovery, revenue management, and billing software.

Founded in 2002, the company employs between 501-1000 individuals who strive to live out the mission and vision of Echo Managed Services: to fulfill every customer need and offer support whenever needed successfully. 

Echo Managed Services is especially adept at tailoring services to fit clients’ specific needs. With proven processes that make life easier for the client, Echo Managed Services is a premier billing and BPO provider in the United Kingdom. 

Echo Managed Services Outsourcing

Echo Managed Services provides clients with the tools they need to build a business and grow with the assistance of experts in the billing industry. Echo Managed Services works explicitly with utility companies to deliver effective end-to-end services for every customer, with a dedication to improving customer interactions.

Echo Managed Services thrives in the utility billing industry because of a devotion to knowledge and resources. The company is committed to effective, efficient, sustainable solutions that do more good than harm. 

Echo Managed Services’s BPO services and pricings

Echo Managed Services provides customers with a unique range of BPO services to assist in all aspects of the billing journey. These services include:

  • Debt recovery
  • Revenue management
  • Customer contact
  • Customer engagement
  • Water billing
  • Customer information software

Echo Managed Services makes the most of leading industry standards by providing clients access to the U.K.’s top water billing software. The primary goal is to increase client satisfaction and reduce operating costs.  

Echo Managed Services’ pricing

Echo Managed Services provides clients with affordable package options to keep happy customers coming back. Prices will vary depending on the specific needs of each client. 

How Echo Managed Services outshines its competition

Echo Managed Services works to provide clients with the best tools and resources available to ensure customer satisfaction. By fighting for excellence at every opportunity, Echo Managed Services outshines its competition in a few critical ways: 

  • Utilize sophisticated and current strategies to maximize potential revenue management for every client;
  • A team of highly trained professionals handles every client interaction to ensure they are treated fairly;
  • Enhance the quality of a client’s customer contact services through highly trained customer service representative outsourcing;
  • Produce long-term results that add real value to a client’s operation. 

Echo Managed Services excels at customer contact and engagement. 

Key executives

  • Monica Mackintosh (Managing Director)

Mackintosh has worked for Echo Managed Services for over 16 years, meaning she understands the company better than most. With particular expertise in outsourcing and business process improvement, her involvement has helped the company grow. 

Her previous experience in management and business development set her up well to effectively manage the team at Echo Managed Services.

  • Andy Mack (Product Director)

With 16 years of experience at Echo Managed Services and a particular focus on product and service delivery, Mack is a priceless asset to the team. His expertise helps drive the direction and development of the business. 

Echo Managed Services reviews and comparisons

Echo Managed Services is a utility billing and BPO provider in Walsall, England. While there are currently no reviews available, Echo Managed Services could be compared to similar utility billing and BPO companies around England and the United Kingdom.

Echo Managed Services’s contact information

Echo Managed Services’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 0845 12 12 122.

Echo Managed Services news, podcast & articles

No news, podcast & articles available for this BPO

Echo Managed Services videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.