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Echo Managed Services

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Echo Managed Services is a specialist outsourced provider of complex multi-channel customer contact services, comprehensive debt collection and energy theft investigation solutions.

Echo is also the developer of the UK market leading water customer care and billing system, RapidXtra, and Aptumo, new global SaaS multi-utility billing software native to Salesforce.



Public or Private


Seats or staff



$25 to $50 million (USD)




Domain Authority


Site traffic


OA ranking


Glassdoor rating


CrunchBase ranking




Monica Mackintosh, Managing Director

Year Founded


Countries of fulfillment




Contact information

0845 12 12 122

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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