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Atento

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About

Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top five providers globally, based on revenues. Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. Since 1999, the company has developed its business model in 13 countries where it employs 150,000 people. Atento has over 400 clients to whom it offers a wide range of CRM/BPO services through multiple channels. Atento’s clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. Atento´s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). In 2019, Atento has been named one of the World´s 25 Best Multinational Workplaces and one of the Best Multinationals to Work for in Latin America by Great Place to Work®.

Headquarters

Calle de Santiago de Compostela, 94, 28035 Madrid

Public or Private

private

Seats or staff

10,001

Revenue

$100 to $500 million (USD)

Industries

-

Highlights

Domain Authority

53

Site traffic

1,722

OA ranking

-

Glassdoor rating

3.6

CrunchBase ranking

-

Details

Executive

Carlos López-Abadía, Chief Executive Officer

Year Founded

1999

Countries of fulfillment

-

Sectors

-

Contact information

(787)653-2000

https://atento.com/en/

Social media

About Atento: Review and comparison

Atento is a leading customer relationship management and business process outsourcing (CRM BPO) services provider in Latin America. It has developed its business model since 1999, taking on leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail, and public administrations. 

Knowledge is its distinctive trait. Atento combines data technology and digital tools with its vast experience in consumer relationships to provide valuable insights for every step of the customer’s journey. The end result is a valuable and satisfying experience for both consumers and the company.

Atento Outsourcing

Atento is one of the top 5 customer relationship management (CRM) and business process outsourcing (BPO) providers in the world and a leader in Latin America. With a footprint in 14 countries, it manages almost 100 customer service locations with over 150,000 employees. 

Atento’s outsourcing sales division leverages data science, digital marketing, and market intelligence toward sales conversion while cutting costs. 

Atento’s BPO services and pricings

Under its “Next Generation Services” division, Atento has three key offerings to answer its clients’ transformation challenges in the digital age. AI and automation are the primary tools in all of these services:

  • High value voice 
  • Integrated multichannel 
  • Automated back office 

Atento also operates in various industries, including:

  • Automotive
  • Born digital and technology
  • Finance
  • Government and utilities
  • Healthcare
  • Media and communication
  • Retail and e-commerce
  • Telecommunications
  • Travel, transportation, and logistics

Atento’s pricing

Sales inquiries may be made through the Atento website. 

How Atento outshines its competition

Aside from its business operations, Atento ensures its strategy is aligned with the Sustainable Development Goals (SDGs) from the United Nations 2030 Agenda. Focusing on SDGs allows Atento to not only have a positive impact with its actions, but also boost its positioning. 

Atento proudly displays and integrates its core values into its business operations. Its leaders stress accountability to their colleagues, clients, shareholders, and communities. They also promote agility in their actions; fixing problems quickly, evolving rapidly, and sharing ideas for implementation. 

Though a global company, Atento makes efforts to also work as a single team. Collaborative environments are fostered, synergies are created, and best practices are shared. This approach also helps place the customer at the center of everything they do. 

Key executives

Dimitrius Oliveira (Chief Executive Officer)

Before being appointed CEO of Atento, Dimitrius Oliveira had previously served as its South America Regional Director. 

In that role, he led the largest and most important region for four years, cementing Atento as a top player in Brazil and partnering with some of the largest companies in the country. He brings invaluable experience in sales skills, operational capabilities, and a unique network of contacts. 

Anil Bhalla (Executive Chairman)

Anil Bhalla was appointed Executive Chairman to lead key strategic transformational initiatives and specific growth objectives. He had previously served in a Director role at Atento, and prior to that had been CEO of the Minacs Group by Concentrix.

Atento reviews and comparisons

Atento has been ranked as one of the top 25 best companies to work for worldwide in 2019 by Great Place to Work. 

Atento has a 3.6 rating on Glassdoor and a 3.9 rating on Indeed. Good reviews highlight the friendliness and accessibility of the company to a Latin American audience. 

Atento’s contact information

Atento’s main headquarters is located in:

Calle de Santiago de Compostela, 94, 28035 Madrid

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (787)653-2000.

Atento news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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