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Call24 Communications

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About

Call24 Communications Inc offers 24/7 Answering Service and Call Center Solutions for the greater San Francisco Bay Area.

Our dependable 24-hour Call Center operations have the capability and capacity to increase sales, enhance customer loyalty, and reduce costs for small, mid-size, and enterprise-level companies.

Headquarters

-

Public or Private

Public

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

0.3

Site traffic

93

OA ranking

-

Glassdoor rating

0 (no ratings)

CrunchBase ranking

-

Details

Executive

Scott Zimmerman, Co-Owner

Year Founded

1985

Countries of fulfillment

-

Sectors

-

Contact information

1-800-690-0222

http://www.call24.com/

Social media

-

About Call24 Communications: Review and comparison

Call24 Communications is a privately-owned, family-operated company that provides outsourced call center services to California clients. The company has been in business for more than 30 years. 

Call24 agents act as an extension of their client’s business. This allows clients to receive unique and personalized experiences, unlike any other outsourcing agency. 

This company’s main focus is on providing the highest quality call center services possible without breaking the bank. It does so through its leading-edge technology and highly skilled employees. 

According to LinkedIn, this company has an estimated 51 to 200 current employees. These employees undergo a minimum of three weeks of supervised training to perfect their customer service skills to ensure that clients receive nothing less than the best experience possible.

Call24 Communications Outsourcing

Call24’s headquarters office is in Pleasant Hill, California. The company currently only services clients in California, but it operates in many cities, including San Francisco, Oakland, and Walnut Creek. 

The company offers 24/7, around-the-clock service 365 days a year. It has various backup plans to ensure that service stays uninterrupted, such as battery-powered generators and phone lines. 

Call24 was founded in 1977 and has been a family-owned and operated business since.

Call24 Communications’s BPO services and pricings

Call24 offers various 24/7 full-service call center services to its Californian customers. The company customizes its services to meet its clients’ specific needs. Some of the particular services that the company offers include:

  • Inbound and outbound calling
  • Email management
  • SMS messaging
  • Order taking
  • Appointment scheduling
  • Schedule management
  • Urgent dispatch
  • Voicemail
  • Legal answering
  • After-hours answering
  • Virtual receptionist

Call24 pricing

Call24 recognizes the importance of providing high-quality answering services and customer service at affordable prices. The company guarantees that its services will cost less than the price of hiring a full-time representative. 

The company doesn’t offer any further information regarding the cost of services on its website, but you can fill out a free contact form to get in touch with a representative to further discuss service prices.

How Call24 Communications outshines its competition

Call24 provides some of the top outsourced call center services in California. With the company’s top-of-the-line, leading-edge technology, it’s able to provide around-the-clock service to its dozens of clients. 

Unlike many similar-sized companies in the United States, Call24 requires that its employees undergo rigorous and ongoing training to help ensure service excellence. It takes a minimum of three weeks for an employee to start taking calls on their own, and employees are retrained as technology and client needs advance. 

Key executives

Scott Zimmerman (Co-founder)

Scott Zimmerman is the son of Wendi Zimmerman, who co-founded Call24 Communications in 1977. Scott has been in charge since 1994. He has a finance degree from San Diego State University.

Call24 Communications reviews and comparisons

Call24 works hard to provide the highest quality call center and virtual receptionist services possible. We were unable to find any verified reviews from employees at Call24, but we suspect that the company and work environment are comparable to other midsize Californian call centers.

Call24 Communications’s contact information

Call24 Communications’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-800-690-0222.

References

https://www.glassdoor.com/Overview/Working-at-Call24-Communications-EI_IE3163446.11,32.htm

Call24 Communications news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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