About DESKMOZ: Review and comparison
DeskMoz provides chat agents for businesses needing customer support. Since its founding in 2005, the India-based firm has supported companies from around the world across a range of sectors.
The firm specializes in live chat services, but it also handles Pay Per Click (PPC) campaigns, Social Media Marketing, and Search Engine Optimization (SEO). Clients can expect 24/7 coverage of more than 350 days per year.
Over the past 14 years, DeskMoz has expanded to employ more than 125 employees, including some of the best live chat specialists in the industry. The firm generates around $7 million in revenue.
DeskMoz touts its talented in-house staff and efficient practices that increase customer conversions. The company notes that real humans manage the live chat and that it takes 48 hours or less to get started.
DESKMOZ’s BPO services and pricings
This firm offers live chat outsourcing, including social media support. Customers receive free software and set up to get started within 48 hours of signing up. Then, DeskMoz’s agents take over and manage live chats to engage customers and increase conversions.
The DeskMoz team provides reports and chat transcripts to help businesses learn more about their client base. Each client also gains access to a personalized dashboard that keeps all pertinent data in one place.
DeskMoz is transparent about pricing with several plans listed and compared on the website. Each tier differs by company needs in terms of chat volume.
- Professional Plan is up to 50 chats per month for $199 per month
- Premium Plan covers up to 200 chats per month for $399 per month
- Enterprise Plan gives you six dedicated agents for $799 per agent per month
- Custom Plans priced based on client needs
Additionally, DeskMoz offers a free trial so that potential customers can experience their services for 10 days before committing to a package.
How DESKMOZ outshines its competition
This company offers live chat outsourcing to support businesses and help them grow. Clients can expect several features including:
- 24/7 service 350+ days per year
- Committed uptime of more than 99%
- Triple the sales growth
- White label software ensures privacy
- No extra or hidden fees
- Real-time updates and monthly email reports
- A dedicated manager
- In-house, professional, custom-trained human agents
- Free software setup and customization
Additionally, the website lists more than a dozen additional benefits attached to the company’s live chat services.
Ashish Biyani (Co-Founder)
DeskMoz was not Biyani’s first foray into entrepreneurship. In fact, Biyani started five successful firms since graduation from the University of Rajasthan in 2004 with a BBA in Management.
Nishant Singhvi (Co-Founder)
Singhvi originally aspired to professional sports and competed at the national level, but ultimately turned his competitiveness to the business world. He partnered with Biyani, and the rest is history. Singhvi holds a Bachelor’s Degree in Business and Commerce from Sydenham College in Mumbai and a CA in Accountancy from the Institute of Chartered Accountants of India.
DESKMOZ reviews and comparisons
Despite almost fifteen years in business, DeskMoz has few customer reviews. However, there are two 5-star reviews on G2 and eight Google reviews averaging 4.9 stars.
DESKMOZ’s contact information
DESKMOZ’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1855-981-8005.