$1 mil. - $5 mil.
Rhobi Lyn Virganio , Chief Financial Officer
About CBS: Review and comparison
Customer Benefit Services Incorporated (CBS) is an information technology and services provider based in Cebu. The founders created CBS in November 2010 in the Philippines, but Ron Johnson laid the firm’s bedrock in 1972. CBS grew to be a renowned business process outsourcing center over the years.
The BPO company offers call center services to international clients, an offshore aspect of their company services. CBS focuses on enabling businesses to reach their full operations capacities. Without requiring back-breaking investments, the firm offers flexibility and global reach based on its pool of existing clients.
Through its decades of experience in the industry, CBS has expanded its operations while retaining its core principles. The company’s current company size is 11-50 employees.
Their principles center around getting their customers the best market deals. The BPO company assures its ability to connect to each customer, stemming from how the company began its operations. The company also rewards loyal customers and ensures clients get fair returns on investments.
Progressing from a one-person company making door-to-door sales, CBS has evolved. As a result of technological dynamics, the company now has avenues to relate directly and virtually with clients.
CBS’s BPO services and pricings
CBS is an effective outsourcing provider with the following services:
- Sales (Telecommunication sales method)
- Answering services
- Sales Training
- Quality Assurance Reviews (for calls)
- Customer service and retention
The firm has worked with many clients in different industries and sectors and offers decision support and high-quality customer service. Here, the company compares current trends to previous ones and comes up with the best position for the client.
CBS’s pricing hangs on what services the client will require. The firm’s pricing is also dependent on how long the service will be for and the delivery modalities. The business can suit their pricing to meet clients’ needs.
The company’s rate of pay for call center employees is around $7 per hour + commission.
How CBS outshines its competition
The company outshines its competition simply by delivering exceptional services tailored to clients’ demands. Some of the ways they achieve this includes:
- Providing sensational customer service and retention experience;
- Executing an answering service protocol that is industry compliant;
- Constantly developing their workforce through training;
- Evolving and being dynamic with technology
Being located at the center of the Cebu city business park, CBS draws itself to the heart and minds of several people. It is an American-owned and operated call outsourcing center with numerous international clients.
Rhobi Lyn Virganio (Chief Financial Officer)
Rhobi Virganio is a resourceful and result-oriented person who is organized and good at multitasking. She is a certified accountant and a licensed real estate broker and has been with CBS for over ten years.
CBS reviews and comparisons
CBS is a dynamic business outsourcing provider. The firm is an information technology and service company. We do not have any reviews for CBS but believe a comparison of the firm to other BPO providers in the same industry will suffice.
CBS’s contact information
CBS’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1-404-973-2078.