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ASC Technologies

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About

ASC is a worldwide leading software provider for multi-channel recording, quality management and analytics addressing all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. ASC records, analyzes and evaluates interactions across all media, either as an on-premise or Cloud solution. Headquartered in Germany and with subsidiaries in the United Kingdom, France, Spain, Switzerland, the United States, Brazil, Japan, Singapore, Hong Kong and Dubai as well as a worldwide service network, ASC is a powerful global player in its industry.

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

$10 to $25 million (USD)

Industries

-

Highlights

Domain Authority

51

Site traffic

458

OA ranking

-

Glassdoor rating

1.4

CrunchBase ranking

-

Details

Executive

Marco Mueller, Chief Operating Officer

Year Founded

1964

Countries of fulfillment

-

Sectors

-

Contact information

49 6021 5001 - 0

https://asctechnologies.com/

Social media

About ASC Technologies: Review and comparison

ASC Technologies, headquartered in Hösbach, Germany, is a leading provider of innovative cloud solutions and Business Process Outsourcing (BPO) services. Since 1964, the company has provided outsourcing services and strategic corporate communication management to clients worldwide.

With over 60 years under its belt, this BPO is unrivaled as a global leader in omnichannel recording, quality control, and analytics via software and cloud solutions.

ASC Technologies bought ASC Americas and expanded its operations to the United Kingdom, Switzerland, Spain, Italy, Romania, the United Arab Emirates, the United States, Brazil, Japan, Singapore, and Hong Kong, thanks to its many years of experience in the field. 

The company now employs more than 1,200 people, and in the most recent reporting period, the firm earned $21 million in sales.

ASC Technologies Outsourcing

The company has grown in more than 60 countries worldwide thanks to its customer-centered strategy, 100% cloud growth, optimized BPO solutions, and comprehensive omnichannel solutions. ASC Technologies offers scalable methods of capturing, analyzing, and assessing communications.

Additionally, ASC Technologies is ISO certified for numerous other types of management, including environmental (EMS), quality (QM), and security (SMS) (ISMS).

ASC Technologies’s BPO services and pricings

ASC Technologies has some of the most cutting-edge outsourcing services in the business, such as:

  • Compliance Recording
  • Fraud Detection
  • Risk Alerting
  • Transcription
  • Categorization
  • Quality Assurance
  • E-learning and Coaching
  • Process Optimization
  • Voice and Text Analysis
  • BPO Service
  • Recording Customer Interactions
  • Identifying Sales Opportunities
  • Workforce Management

Many businesses, from call centers to banks to public safety agencies, can take advantage of the company’s products and services.

ASC Technologies’ pricing

ASC Technologies’ pricing strategy is based on the size and complexity of the project. The company offers a free consultation for new clients to help them assess their needs and develop an appropriate plan for outsourcing.

They offer the flexibility to pay for only what you use so that you can scale your operations based on your business needs.

How ASC Technologies outshines its competition

The company is proud to offer cloud strategies and a high-tech customer experience tailored to each client’s business needs. ASC Technologies outshines its competition by:

  • Fast deployment with no installation or hardware required
  • Flexibility to only pay for your actual consumption
  • Simple and easy handling with all services in one solution
  • Fully secured cloud architecture with high availability and end-to-end encryption

ASC Technologies also has a strong culture of innovation that pushes the company to provide technology solutions that are on the cutting edge. The company’s focus on providing customers with the best possible experience allows it to stay ahead of its competition.

Key executives

  • Günter Müller (EC)

Günter Müller has been ASC Technologies Executive Chairman (EC) since 1979. Muller is also the director of Milestone Venture Capital, an investment arm of ASC that gives seed money to young software companies.

  • Dr. Gerald Kromer (CEO)

Dr. Gerald Kromer has been ASC Technologies Chief Operating Officer (CEO) since 2016. Kromer holds a Ph.D. in management from the University of Karlsruhe, Germany, and a master’s in Management, Economics, and Politics from the University of St. Andrews, Scotland.

  • Marco Müller (COO)

Marco Muller has been ASC Technologies Chief Executive Officer (CEO) since 2006. Muller accepted the award from TMC for the ‘2015 Communications Solutions Product of the Year Award.

ASC Technologies reviews and comparisons

ASC Technologies doesn’t appear on many review sites, but has a great score of five stars on Facebook as well as comments praising the company.

ASC Technologies’s contact information

ASC Technologies’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 49 6021 5001 - 0.

ASC Technologies news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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