View all outsourcing firms

Caretel Infotech

3.6/5 • Glassdoor rating


Caretel is part of the Dalmia group (a leading Indian conglomerate with GHCL as its flagship company). The group has diverse business interest including Chemicals, Telecom, IT Enabled Services, Tobacco, Explosives, Dairy products, Textiles, Resorts and others. As part of its expansion strategy, the company has focused into the area of Multimedia Contact Centers including Business Process Outsourcing. Caretel has achieved substantial success in the domestic market by acquiring major multi-national clients in the Automobile, White Goods, FMCG, IT, Telecom, Entertainment, Finance and Insurance sectors. Some of the key clients amongst an impressive list of over 60 major corporations.



Public or Private


Seats or staff



$500 mil. - $1 bil.





Rajesh Sehgal, CEO

Year Founded


Countries of fulfillment




Contact information



About Caretel Infotech: Review and comparison

Caretel Infotech, previously under the name Germanium Technologies, is a subsidiary of Dalmia Bharat Group, India’s leading and fastest-growing conglomerate. 

Based in New Delhi, this innovative company has diverse interests ranging from chemicals, explosives, and textiles to ICT-enabled products and services. As it continues to expand its reach, Caretel now ventures into Multimedia Contact Centers and even the BPO industry. It has well-defined business processes that conform with the ISO 9001 standards. 

Throughout these years, Cartel continues to attain considerable success in the domestic market, attracting high-caliber multinational clients from various industries such as automobile, telecom, finance, and insurance.

Caretel Infotech Outsourcing

Caretel not only has extensive experience managing around 180 million Computer Telephony Integration (CTI) calls per year, but it also enjoys an excellent reputation for its rich pool of back-office operations

It operates the most geographically diverse IT-powered services in 13 performing cities across India, including Bangalore, Delhi, Chandigarh, Mumbai, and Calcutta. Slowly but steadily, it is expanding its operations overseas. 

True to its mission of improving customer relations, Caretel strives for excellence through high-quality work, qualified staff, excellent management, and modern technology and standards.

Caretel Infotech’s BPO services and pricings

Caretel has gained a good reputation for its quality services. Among these are the following:

  • Web design services
  • Interactive Voice Response System (IVRS) development 
  • BPO services
  • Call center outsourcing services
  • Software development
  • Data entry services 
  • Data verification and research
  • Digital publications
  • Data processing services

The company also offers accounting and financial services, such as electronic billing and collection, invoicing, printing, payment collection, and bookkeeping. It also provides customer service training, on-site customer accounts training services, and customer support training, among others.

Caretel Infotech’s pricing

The pricing varies. It may depend on the client’s requirements and business needs and the complexity and difficulty of the services availed. 

How Caretel Infotech outshines its competition

With a long history in the industry, Caretel has a competitive edge. Its well-established business processes and work ethic allow customers to trust the company’s brand. Indeed, this company is committed to building lasting relationships with its customers through its dedication to customer service and support.

Caretel takes pride in its reputation for achieving positive results. They also leverage modern technology in diversifying and innovating their business procedures. Caretel likewise takes a client-centric approach to acquiring and maintaining its customers. 

As a service-oriented industry, Caretel places the interests of its clients with utmost importance. Caretel has also been recognized by various institutions in India as having a high potential for growth and job creation in both domestic and global spheres. The future for this company is promising, as it continues to thrive in the BPO industry and its other business ventures. 

Key executives

Rajesh Sehgal is Caretel’s CEO. Regarding other key executives, no information is available at the moment. 

Caretel Infotech reviews and comparisons

Many of Caretel’s employees vouch for the company’s good standing in providing a friendly working atmosphere. Also, this company provides fantastic management and a solid support system for its employees. At Caretel, employees enjoy the opportunity to earn more based on their performance. 

As for customer satisfaction, the information is not yet available to the public. 

Caretel Infotech’s contact information

Caretel Infotech’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

Caretel Infotech news, podcast & articles

No news, podcast & articles available for this BPO

Caretel Infotech videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.