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2.3/5 • Glassdoor rating


We are a company specialized in designing, implementing, operating and optimizing comprehensive BPO and Contact Center services for the Spanish-speaking markets.

Our commitment is to become your strategic partner that allows you to focus on your Core business, improve your profitability, optimize your performance indicators (KPI’s) as well as minimize your labor, tax, legal and operational risks of operating an internal Contact Center at through the outsourcing of its customer service and sales processes.

Our 22-year experience and a business model that combines a team of expert professionals focused on delivering results, personnel certified in ITIL (Information Technology Infrastructure Library) and PMI (Project Management Institute), processes under international norms and standards such as ISO 9001 and 27000, spacious, comfortable facilities with immediate growth capacity in the same location, as well as secure and redundant world-class infrastructure, has allowed us to maintain our leadership and build long-term and trusting relationships with our clients.



Public or Private


Seats or staff



$5 mil. - $10 mil.






Year Founded


Countries of fulfillment




Contact information

222 3037000

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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