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0.0/5 • Glassdoor rating


Founded in 2005, Xtenserv has serviced over 150 clients many of which have turned long term and continue to be happy clients and referring partners. Completely home grown in Angeles City, Philippines, we own our own office building which gives us a competitive edge over other BPOs that lease their office space. Nobody can manage Filipinos better than a fellow Filipino.


What Xtenserv offers its clients

One of our accounts is the best in its line of business because its customer service team is an award winner. Xtenservis the team powering that success. Our combination of IT know-how and design thinking have built and redesigned effective business processes that have kept our clients highly competitive.

How Xtenserv outshines the competition

A BPO can only be as good as the quality of its people. We differentiate ourselves to be the best provider of English intensive IT business processes through our stringent hiring process. We attract the best talent in the market because we offer the most competitive pay. If we can't shine on a project proposal, we decline it.

Xtenserv company structure

Xtenserv is a fully Filipino-owned and managed privately held corporation that has been operating since 2005.

Sample highlight service offering of Xtenserv

Fully managed highly competent service professional starting at only USD 8 an hour. This includes a full time dedicated employee with a high-end computer system, redundant power and internet.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Roland Bautista Gonda , CEO

Year Founded


Countries of fulfillment




Contact information

+63 917-120-6107


About Xtenserv: Review and comparison

Xtenserv provides outsourcing services to assist companies while accessing global knowledge and capabilities. Xtenserv collaborates with several companies worldwide, spanning from the United States to Australia, to access outsourcing solutions. This allows businesses to focus on their primary functions with a strong talent pool.

Established in 2003, Xtenserv is a private company with approximately 200-500 employees.

Xtenserv Outsourcing

Xtenserv’s address is TDX Building, P. Gomez Corner T. Claudio, Salapungan, Angeles City, Philippines 2009. They can be contacted via email at [email protected]

Their highly technological industry is based on their mission of supplying offshore clients with honesty and clarity to maintain trust with them. Furthermore, Xtenserv’s goal is to become a trusted remote partner of various businesses in other countries and be the leading outsourcing provider within the next upcoming years.

Xtenserv’s BPO services and pricings

Xtenserv’s top services include the following:

  • Non-voice customer service involves processing orders from customers, help desk services, and/or processing claims through emails or chat. They excel in any customer service that you require.
  • Virtual assistance includes a remote assistant who can sort emails, manage schedules, handle your calendar, and multiple other tasks. This is useful so you may focus on your growing business.
  • Back office management provides professional outsourcing services in forms processing, data entry, and database management, which in turn keeps your information up-to-date and accurate.
  • Transcription, either via audio/video for specialized areas or general transcription which gives a fast turnaround with quality documentation.

Xtenserv’s pricing

While their specific prices are not stated on their website, Xtenserv is focused on giving the best quality service at the lowest cost with available technological tools and expertise available to you. 

How Xtenserv outshines its competition

Xtenserv is committed to helping customers grow their business and improve operational performance. Their purpose is to increase the efficiency of your organization’s team so you can focus on revenue.

They aim to deliver affordable services by leveraging key resources and adding value to clients. You can expand and grow your business while feeling positive that your company is being aided by professionals.

Being one of the pioneering internet cafes in Angeles City, Xtenserv has been helping business professionals and students with research, transcription, and encoding since 1998.

Xtenserv values integrity, commitment to quality, delivering desirable results, conscientiousness, and the freedom to express opinions.

Key executives

Roland Gonda (Founder)

Gonda specializes in back-office solutions, including customer and technical support services. He has 18 years of experience in project management, email/chat support, accounting and finance, data and forms processing, website admin, content management, and virtual assistance.

Gonda has previously worked as a customer service provider at YouSendIt for nearly a decade and as a service provider at Elance for four years.

Xtenserv reviews and comparisons

Xtenserv continuously offers work, giving the option for people to submit their personal information and why they want to work at Xtenserv. They pride themselves in a good work-life ratio, alongside continuous learning, expressing individuality, and respect.

While we currently do not have any reviews for Xtenserv, we would suggest a comparison of the firm to other midsize BPO providers in the Philippines, as well as other firms located in India and Singapore.

Xtenserv’s contact information

Xtenserv’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Website https://

In addition, you may email them at [email protected] or call +63 917-120-6107.

Xtenserv news, podcast & articles

Xtenserv videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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