$50 mil. - $100 mil.
Shanmugaraja Subbiah, Vice President
About Ducen Infotek: Review and comparison
Ducen IT is a trusted technology call center and business process outsourcing (BPO) company that is a branch of the large technology consulting company Sryas. Ducen’s headquarters are in Boca Raton, Florida.
Ducen’s primary goal is to help Fortune 1000 companies organize and simplify their digital data management and business processes to encourage better business performance and a better customer experience.
Established in 2003, Ducen works to enhance its customers’ use of technology and digital platforms like business intelligence and advanced analytics. Ducen also offers portfolio management, cybersecurity, and applications development.
It’s estimated that Ducen has anywhere from 201 to 500 current employees. These employees aren’t only from the US. Ducen has a global presence with regional offices in Canada, Sri Lanka, India, and the Philippines.
Ducen Infotek Outsourcing
Ducen works hard to help its customers adapt to an ever-changing technological environment. The company’s goal is to empower businesses across the US and its international locations to use the power of analytics to create better business outcomes.
Even though Ducen’s headquarters are in Florida, they have an ever-growing global presence. The company is currently established in 5 countries, including the US, Canada, Sri Lanka, India, and the Philippines.
In February of 2021, Ducen partnered with TelcoMedia to combine and expand its efforts to help businesses adapt to ongoing technological changes. Thanks to this partnership, Ducen is growing its global presence to include the Middle East as well.
Ducen Infotek’s BPO services and pricings
Ducen is a technology-driven BPO and contact center company that offers the following services:
- Data warehousing
- Data architecture management
- Data quality assurance
- Master data management
- Analytics services
- Cloud security
- Application security
- Identity and access management
- Managed detection and response
- Security engineering
- Risk advisory
- Application development
- Application support and maintenance
Ducen is certified in ISO 27001:201 and ISO 9001:2015. The company is also CMMI Level 3 appraised, HIPAA Compliant, and a Microsoft Partner.
Ducen’s pricing varies based on the services required, but the website offers free quotes. Ducen also offers role-based pricing, a discounted bulk price, and includes training costs with licensing costs.
How Ducen Infotek outshines its competition
Ducen goes above and beyond in many categories to outshine its competition, such as:
- Providing excellent technical support to customers
- Maintaining great customer relations
- Streamlining processes to give customers the most efficient assistance possible
- Building data platforms to help customers better understand insights and business outcomes
- Adapting to ever-changing technological advances
In addition to these categories, Ducen also has seven core values that influence company standards. Summed up, these values are:
- To provide open communication
- To play as a team
- To build with heart and balance
- To treat everyone honestly and with respect
- To hold everyone accountable
- To never stop innovating and improving
- To adapt and scale
Vish Ramesh founded Ducen in 2003. He received his Master’s degree from the University of Illinois in 1993. He’s currently the CEO and President of Ducen and works in the headquarters at Boca Raton.
Shanmugaraja Subbiah is currently the vice president of Ducen. Subbiah graduated from PSG College of Technology.
Ducen Infotek reviews and comparisons
Ducen is a goal-oriented technology BPO company with its goal being to help businesses, IT companies, and Fortune 1000 companies expand and advance as modern technology does. According to Glassdoor, overall, most Ducen employees have had a positive experience with the company and are likely to recommend the company to others seeking employment.
Ducen Infotek’s contact information
Ducen Infotek’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1 844-382-3648.